01-21-2005, 10:31 AM
Thumbs Must Hurt
Join Date: Jan 2005
Location: Winnipeg, MB
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Do you know what version of firmware they have installed?
There's a few things I can think of that it might be...
1) Have them open messages and type U ... this will either take them to the next unread message or say 'no unread message in the list' ... just to double-check.
2) (unlikely) message not shown in the message list- Have them open messages, click the trackwheel and select 'View Folder' ... there's a few folders that might not show by default (browser, wap push messages)
3) I noticed with 3.7 on 6280's and 7280's there seems to be a glitch that causes the LED to blink for no reason (or an unknown reason anyway)... if that's the case then it will keep blinking even if you change the profiles or hard-reset the device... only fix I found is firmware reload :(