Originally Posted by jrd321
I just got a new 8700 and it's frozen up on me 3-4 times in the first day I've had it. I've had to remove battery each time.
Has anyone else had this problem? Is this standard, or should I return the unit?
The first 8700 I received after ordering it from Cingular didn't freeze (if I understand what you mean) but instead continually rebooted every 2-5 minutes, unless it was connected via the USB cable to my Mac. (And I still have no idea why that made a difference...)
Anyway, I followed the usual procedure: numerous calls to Cingular's CSRs and tech "experts," hard reboots, removing the battery, reloading the OS (which was tough since I don't have a PC), etc. In the end, I was "allowed" to send it back for an exchange, which is all I wanted in the first place. That wasted several weeks of my life.
My advice: If you have access to a PC and can easily reload the OS, give it a shot, but if that doesn't work, then save yourself the headache and return it for a straight exchange and insist
upon it. For this kinda money, there's no reason that it shouldn't work straight outta the box, or why you should putz around to make it work properly.