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Old 02-05-2006, 10:14 AM   #1 (permalink)
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Default Users of Remote Desktop for Mobiles?

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How many people are catually using this product?

How many people have tried to set this up on their BB but are unable to get it to work?

I would really like to use RDM but it's just not working on my 8700. I keep getting the following error.



ne1:net:null:java.lang.ArrayIndexOutOfBoundsExcept ion
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Old 02-06-2006, 05:08 PM   #2 (permalink)
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I just bought it. It rox.
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Old 02-06-2006, 05:23 PM   #3 (permalink)
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I Am on a 7250 and I have been using it for over 6 months. Fantastic.
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Old 02-06-2006, 07:08 PM   #4 (permalink)
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Quote:
Originally Posted by KonTiki
I Am on a 7250 and I have been using it for over 6 months. Fantastic.

I wish I could sat the same. I'm sure when it's running properly it works great. There must not be many users on BB Forum who use it.
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Old 02-06-2006, 07:27 PM   #5 (permalink)
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I use it: it works great.
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Old 02-06-2006, 07:34 PM   #6 (permalink)
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I is totally great. I can access my desk top at home and access web sites that my Blackberry browser can't (e.g. Paypal)
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Old 02-07-2006, 09:29 AM   #7 (permalink)
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I bought it but I have yet to get it to work. Can't say I've put too much time into it though.
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Old 02-08-2006, 11:22 AM   #8 (permalink)
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I've played around with it for another hour trying to get it to work. I' just getting an unable to connect error. The test server works great. I recieved a canned response back from RDM which was no help at all. Maybe it is a network problem at work but then again I can't get on my home computer either.

I'm frustrated with this software. If this company ever expects to mass market this software, they are going to have to have better tech support. these guys do not even publish a phone number on their site.
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Old 02-09-2006, 10:33 PM   #9 (permalink)
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I have an 8700 BB and also get problems when trying to connect. I get the problem when trying to connect to my work pc or even the demo. I have communicated via email with their support and they have been no help. If someone knows how to get it to work please let me know.
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Old 02-09-2006, 11:17 PM   #10 (permalink)
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I have it and love it. I'm using BES, however, not their internet version. When I first got it, over 6 months ago, I couldn't get it to work. I called their tech support and they were very helpful. One thing to keep in mind, it uses port 6100 to connect to your PC. I had to allow that port/app in my Windows XP firewall. That could be the issue for some. You have to be able to talk to your PC on port 6100 from the BES if you use BES. the Java error sounds like a corrupted install, I'd remove the app and reinstall it.

I love it. Saved my butt many times when away from the office.

Oh, and it is running on my 8700 without issues.
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Old 07-24-2006, 10:06 PM   #11 (permalink)
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I tried to install the trial RDM on my 8700c but have also not been succesfull. The support line is responsive but I am just worn out trying things.

I think the trouble is in the APN addressing but cannot get an answer on what it is. Have received differing opinions on whether to use the WAP address or ????.

I have also tried VNC and cannot make that work either.

I also have not been able to find out what the monthly charge is after the free first 3 months.

Would very much like to hear what others have done to make this work.

Larry
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Old 07-25-2006, 11:50 AM   #12 (permalink)
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Is this tool better than the VNC for mobiles? I have that installed and to me its pretty useless, it takes 5 minutes to scroll around.
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Old 07-26-2006, 12:27 AM   #13 (permalink)
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I would also be interested in the correct config for the 8700C... in order to get RDM to work properly.

Thanks!
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Old 07-28-2006, 01:34 PM   #14 (permalink)
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Default Remote Desktop for Mobiles (RDM) support for Cingular

After many hours on the telephone with Cingular, plus many emails back-and-forth with RDM, I have uncovered info on why I have had so much trouble making RDM work on my 8700c with Cingular.

I pass it on so others may not have to go through the same.

In order to use RDM with Cingular you have to be able to access the APN "isp.cingular" . In order to do this RDM says you have to have the "Data Connect ISP" feature available on your Cingular wireless service. They said that this feature is no-charge.

When I contacted Cingular they said the only way to get this support on their current tarriff plans for Blackberry is to sign up for a feature called "Unlimited Tethering". This feature requires you to upgrade your plan and it costs $30 per month more.

For me that is too high a price to pay for this capability.

I would be interested to know if someone has other info on this but I will cease trying to install RDM until I hear differently.
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