I've played around with it for another hour trying to get it to work. I' just getting an unable to connect error. The test server works great. I recieved a canned response back from RDM which was no help at all. Maybe it is a network problem at work but then again I can't get on my home computer either.
I'm frustrated with this software. If this company ever expects to mass market this software, they are going to have to have better tech support. these guys do not even publish a phone number on their site.
I have an 8700 BB and also get problems when trying to connect. I get the problem when trying to connect to my work pc or even the demo. I have communicated via email with their support and they have been no help. If someone knows how to get it to work please let me know.
I have it and love it. I'm using BES, however, not their internet version. When I first got it, over 6 months ago, I couldn't get it to work. I called their tech support and they were very helpful. One thing to keep in mind, it uses port 6100 to connect to your PC. I had to allow that port/app in my Windows XP firewall. That could be the issue for some. You have to be able to talk to your PC on port 6100 from the BES if you use BES. the Java error sounds like a corrupted install, I'd remove the app and reinstall it.
I love it. Saved my butt many times when away from the office.
Remote Desktop for Mobiles (RDM) support for Cingular
After many hours on the telephone with Cingular, plus many emails back-and-forth with RDM, I have uncovered info on why I have had so much trouble making RDM work on my 8700c with Cingular.
I pass it on so others may not have to go through the same.
In order to use RDM with Cingular you have to be able to access the APN "isp.cingular" . In order to do this RDM says you have to have the "Data Connect ISP" feature available on your Cingular wireless service. They said that this feature is no-charge.
When I contacted Cingular they said the only way to get this support on their current tarriff plans for Blackberry is to sign up for a feature called "Unlimited Tethering". This feature requires you to upgrade your plan and it costs $30 per month more.
For me that is too high a price to pay for this capability.
I would be interested to know if someone has other info on this but I will cease trying to install RDM until I hear differently.