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Old 02-06-2006, 05:03 PM   #1 (permalink)
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Question Bell / 7250 / BIS - Mail doesn't arrive

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I'm using a new 7250 on Bell's 'unlimited' service. I'm using the BIS configured with a @bell.blackberry.net email address. I'm also connecting to a pop3 server to grab mail for my domain, and have an Exchange 2003 account forwarding all mail to my @Bell.black.... address.

When I log into the webclient, there is mail in the inbox, however the mail never reaches my BB. Two things I can do to make the messages arrive on the BB:

1. Choose "Reconcile now" from the messages menu.
2. Turn off wireless, turn on wireless.

All pending messages arrive instantly. For a period of time after this, mail will flow as it should. All the tests I send arrive on the BB instantly.

However, after a certain amount of time (as short as 30 minutes), the messages get "jambed up" in the webclient again.

I have ensured the webclient quota is nowhere near being full.

Has anyone experienced this? I have yet to contact Bell regarding the matter.

Thank you for any insight.
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Old 02-06-2006, 05:52 PM   #2 (permalink)
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As a first step, go to Messages/Options/Email Reconciliation and verify that "Wireless Reconcile" is set to "On".

I realize this is very basic but it's a good place to start. Contacting Bell Mobility Data Support at 1-877-DATA-123 would be my next move. Why fight with it if they can resolve the issue quickly?

There is also a BlackBerry Forums id that is in use by a member of Bell Mobility's Data Support team that you may be able to contact for assistance:

http://www.blackberryforums.com/members/data123.html

Although I have not yet seen very many posts from that user id.
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Old 02-06-2006, 06:12 PM   #3 (permalink)
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Quote:
Originally Posted by joelc
Has anyone experienced this? I have yet to contact Bell regarding the matter.
This issue is unusual. You should contact Bell regarding this matter, and if they can't help tell them escalate to RIM.
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Old 02-07-2006, 03:59 PM   #4 (permalink)
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Well I have contacted Bell Mobility Data Support. The fellow there suggested reinserting the battery. Everything has been normal since then (approx 2 hours). He suggested that after travelling this issue can show itself. It just so happens I was travelling to a different province over the last two weekends I have had the 7250.

I will post again with a longer term update.

Thanks for the responses markhutchison and Berry One.
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Old 02-07-2006, 04:55 PM   #5 (permalink)
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joelc,

I this might sound pretty stupid, but check and make sure the wireless connection is turned on. This afternoon I was not getting any “pushed-e-mails” which I thought was pretty weird, because I usually get 30 to 40 e-mails a day. I went home for lunch and jumped on-line to the website, and noticed 22 messages sitting in my inbox on the server that were not pushed to my Blackberry.

I called customer support, and they asked me to try to send an e-mail off my Blackberry. Once I did that, the e-mail went through and it pushed all the e-mails waiting in the server to my Blackberry.

Maybe I’m the stupid on, but apparently I lost the wireless connection (Pertaining to Data). The cellular phone worked fine the entire time, so I guess I’m still learning.

Good Luck,

Matt


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Old 02-08-2006, 10:54 AM   #6 (permalink)
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If this is the wrong thread, please re-direct me. I am experiencing exactly the same issues on my new 8700c on Cingular. The e-mail function has stopped completely, even after trying all of the above-mentioned fixes. The browser says I'm no longer in a data area, which is incorrect. Does anyone know if there a major problem on the Cingular network? Or is this what to expect if the lawsuit isn't settled.
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Old 02-08-2006, 01:05 PM   #7 (permalink)
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birdiebo,

Sorry, I can't help you there, I'm on the Verizon Network.............

Matt
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