BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-07-2006, 09:08 AM   #1 (permalink)
New Member
 
Join Date: Oct 2004
Location: Detroit
Model: 8800
Carrier: Cingular
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Cingular - Data plan with option for modem?

Please Login to Remove!

I just got off the phone with Cingular(90 minute call) and they do NOT offer any data plans to cover Blackberry Modem use. Period...I got hit with a $94.37 charge on my bill for "ADDL DATA" with a unlimited data plan. This is bad news as it works pretty well with my laptop and I can use VPN over the connection. I worked for about an hour on this connection and it ended up costing around $100.

Verizon offers a $15 per month plan for modem use and it's 5 times faster than Cingular. I just find it strange that Cingular does not support this feature without spending $100 per hour.

What gives?

Thanks for any insight or info,

Ted
Offline  
Old 02-07-2006, 05:03 PM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2005
Location: Austin, Texas
Model: 8100c
Carrier: Cingular
Posts: 25
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I talked face to face with a Cingular Corporate Manager in Vegas in January. He said that by the end of Q1 Cingular will offer the modem option for $19.00 extra a month. He also said that the push-to-talk feature will most likely be available before the end of the second quarter.

The guy had an IBM x41 tablet with him and the new Cingular 3G PC card in it. After seeing the amazing performance of his internet connection, I decided to get one. The current special running til the end of this month will let you have the card for $60 a month less the corporate discount of 21% if your company qualifies for a corporate discount.
Offline  
Old 02-08-2006, 04:37 AM   #3 (permalink)
Thumbs Must Hurt
 
CingularMK's Avatar
 
Join Date: Jan 2006
Model: 8700c
Posts: 59
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by hogan64
I just got off the phone with Cingular(90 minute call) and they do NOT offer any data plans to cover Blackberry Modem use. Period...I got hit with a $94.37 charge on my bill for "ADDL DATA" with a unlimited data plan. This is bad news as it works pretty well with my laptop and I can use VPN over the connection. I worked for about an hour on this connection and it ended up costing around $100.

Verizon offers a $15 per month plan for modem use and it's 5 times faster than Cingular. I just find it strange that Cingular does not support this feature without spending $100 per hour.

What gives?

Thanks for any insight or info,

Ted
Ha...Hahaha.... What? 5 times faster? Which one is the EVDO blackberry? Please link me.

8700c Is EDGE enabled, from what I understand, the fastest BB on the market.
Offline  
Old 02-08-2006, 07:21 AM   #4 (permalink)
BBF Moderator
 
Stinsonddog's Avatar
 
Join Date: Mar 2005
Location: Northern California
Model: 9700
PIN: Agaboobie
Carrier: AT&T
Posts: 5,518
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Don't laugh

The Verizon 7130 is EVDO enabled. Will only matter for tethering and not browsing on the BB.

Quote:
Originally Posted by CingularMK
Ha...Hahaha.... What? 5 times faster? Which one is the EVDO blackberry? Please link me.

8700c Is EDGE enabled, from what I understand, the fastest BB on the market.
__________________
Shortcuts Rule!! Download Link:[Stinsonddog's Blackberry Tips ] GET TORCHED
@ Stinsonddog
Offline  
Old 02-08-2006, 11:08 AM   #5 (permalink)
Thumbs Must Hurt
 
CingularMK's Avatar
 
Join Date: Jan 2006
Model: 8700c
Posts: 59
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

What? Link me please, I'd like to see that in writing, EVDO is accessed by network hardware, not by what they are doing to connect.
Offline  
Old 02-08-2006, 02:00 PM   #6 (permalink)
New Member
 
Join Date: Oct 2004
Location: Detroit
Model: 8800
Carrier: Cingular
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by CingularMK
Ha...Hahaha.... What? 5 times faster? Which one is the EVDO blackberry? Please link me.

8700c Is EDGE enabled, from what I understand, the fastest BB on the market.

LOL...I'm sorry but Teathering with a Verizon 7130 it's actually closer to 10X faster than teathering with a 8700C from Cingular. Verizon uses some other piece of software and does not use the Desktop Manager when Teathering. I'll get from 80kbs - 130kbs when teathering with my 8700c. The SAME tests will yeild 1MBps-1.4MBps when teahtering with a 7130 from Verizon. I just make them work and test them. I don't know about EDGE and EVDO.

Ted
Offline  
Old 02-08-2006, 02:40 PM   #7 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2005
Location: Virginia Beach, VA
Model: 7130e
Carrier: VZW
Posts: 444
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by CingularMK
8700c Is EDGE enabled, from what I understand, the fastest BB on the market.
Cingular Edge (8700c):
Average download speeds of 70 - 135 kilobits per second (Kbps)

Verizon Broadband aka EVDO (7250/7130e):
[A]verage download speeds of 400-700 kbps capable of reaching up to 2.0Mbps.
Offline  
Old 02-08-2006, 11:20 PM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2005
Model: 8700c
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

in case anyone from Cingular reads these posts and gives a crap, i would like to offer a marketing suggestion.... before doing so, let me add the disclaimer that i am by no means implying that everyone would want this, but i'm guessing i'm not the only one that would sign up for this.

One of the MAJOR advantages (to me anyway) of GSM technology is the SIM card and the resulting portability of service. How about offering me a data plan that is unlimited? And by unlimited, I mean unlimited. If i want to put the SIM in a smaller phone and use data services on that device -- included. If i want to put the sim in a PCMCIA card -- included. if i want to tether my blackberry or my Nokia, whether via USB or Bluetooth -- included. Charge me something reasonable (the $60 a month charged for the PCMCIA service sounds fair) and let's be done with it. Neither Cingular nor I will have to count kilobytes and I will be an even happier customer.

Why does this have to be so freaking complicated? It won't be long before VOIP completely disrupts all carriers' voice plan revenue streams. My advice is to come to terms with the fact that you are nothing more than an ISP and to focus on locking in as many customers as you can by giving them the flexibility they want at a reasonable price. The SIM card is an incredible competitive advantage over the U.S. CDMA carriers; why aren't you exploiting it?


btw, if this PTT thing on the 8700c is reality, that is going to be extremely sick.
Offline  
Old 02-09-2006, 03:53 AM   #9 (permalink)
Thumbs Must Hurt
 
CingularMK's Avatar
 
Join Date: Jan 2006
Model: 8700c
Posts: 59
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

PTT is being thought of.

There IS an unlimited data plan, it just only doesnt work for the BB. It is the Data connect Unlimited (Wap and ISP, 79.99, 74.99 with qualifying voice plan)

Blackberries arent MEANT to be modems, this is info we've got from Blackberry because of the lack of supported software/drivers.

We are WORKING on this software. It will be out soon, along with an unlimited BB/Tethering plan (Est. +20/month for complete data access)

UMTS/HSPDA beats EVDO any day, we just dont have a blackberry with it. I suppose I was wrong about the competitors data speeds, My bad.

Does verizon offer an International BB data access?
How about Almost completely nationwide GSM/GPRS/EDGE Access.
Cingular is better than verizon. Yes, Im Bias, so what, Verizon sucks.

^_^
Offline  
Old 02-09-2006, 07:34 AM   #10 (permalink)
BBF Moderator
 
Stinsonddog's Avatar
 
Join Date: Mar 2005
Location: Northern California
Model: 9700
PIN: Agaboobie
Carrier: AT&T
Posts: 5,518
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default EVDO v2 will be pretty equal to HSPDA

Quote:
Originally Posted by CingularMK
PTT is being thought of.

There IS an unlimited data plan, it just only doesnt work for the BB. It is the Data connect Unlimited (Wap and ISP, 79.99, 74.99 with qualifying voice plan)

Blackberries arent MEANT to be modems, this is info we've got from Blackberry because of the lack of supported software/drivers.

We are WORKING on this software. It will be out soon, along with an unlimited BB/Tethering plan (Est. +20/month for complete data access)

UMTS/HSPDA beats EVDO any day, we just dont have a blackberry with it. I suppose I was wrong about the competitors data speeds, My bad.

Does verizon offer an International BB data access?
How about Almost completely nationwide GSM/GPRS/EDGE Access.
Cingular is better than verizon. Yes, Im Bias, so what, Verizon sucks.

^_^
__________________
Shortcuts Rule!! Download Link:[Stinsonddog's Blackberry Tips ] GET TORCHED
@ Stinsonddog
Offline  
Old 02-09-2006, 07:35 AM   #11 (permalink)
BBF Moderator
 
Stinsonddog's Avatar
 
Join Date: Mar 2005
Location: Northern California
Model: 9700
PIN: Agaboobie
Carrier: AT&T
Posts: 5,518
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default EVDO v2 will be pretty equal to HSPDA

As I understand it both will allow voice and data at the same time. Both should be here by end of 06. Question is can we flash our 8700's or do we have to upgrade again. And I am confident the carriers will have data plans by then in the 15-20 range.

This will put PCMIA cards out of business for blackberry users IMHO.



Quote:
Originally Posted by CingularMK
PTT is being thought of.

There IS an unlimited data plan, it just only doesnt work for the BB. It is the Data connect Unlimited (Wap and ISP, 79.99, 74.99 with qualifying voice plan)

Blackberries arent MEANT to be modems, this is info we've got from Blackberry because of the lack of supported software/drivers.

We are WORKING on this software. It will be out soon, along with an unlimited BB/Tethering plan (Est. +20/month for complete data access)

UMTS/HSPDA beats EVDO any day, we just dont have a blackberry with it. I suppose I was wrong about the competitors data speeds, My bad.

Does verizon offer an International BB data access?
How about Almost completely nationwide GSM/GPRS/EDGE Access.
Cingular is better than verizon. Yes, Im Bias, so what, Verizon sucks.

^_^
__________________
Shortcuts Rule!! Download Link:[Stinsonddog's Blackberry Tips ] GET TORCHED
@ Stinsonddog
Offline  
Old 02-09-2006, 07:50 AM   #12 (permalink)
New Member
 
Join Date: Oct 2004
Location: Detroit
Model: 8800
Carrier: Cingular
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for posting the info MKCingular. I support around 100 Cingular BB's in our company. I also support many other BB's with other carrriers. Dealing with Cingular everyday gets VERY frustrating sometimes.

Lets hope Cingular comes up with a plan to support business needs. It does not matter that a BB is not MEANT to be used as a modem. The fact is, it works and other carriers are supporting the feature(at far better speeds BTW). It's a HUGE feature for the business traveler in case you don't know.

MK wrote in another post:
"If you call up with a good attitude, and a feasible, able-to-troubleshoot issue. When you get off the phone with me you WILL be satisfied. I wish it was this way for the rest of my department. I pride myself on Customer Service, as does our entire company, It's just so hard when people call up with issues like "Uh..Im trying to tether my blackberry to my toaster...I want internet access on my toaster for only 3$ a month, please help..what? You cant help? Fxck you I hate cingular!!" "

The IT Helpdesks I manage, give the SAME service to all callers. Many called have an "attitude" when they are calling. They may not even be calling the correct Helpdesk, but we help them and get them in contact with the correct support group. We understand that CUSTOMERS are frustrated when they call or they would not be calling. If we did not have CUSTOMERS calling, WE WOULD NOT HAVE A JOB. Our job is to calm them down and solve their problems. What happens when you get upset callers with issues you cannot resolve? Based on your post, they would NOT be happy at the end of the call. The caller did not meet your calling "guidelines". If you worked on my Helpdesk, you would be quickly signed up for a course on customer service or fired. The Helpdesks I manage, provide service under the customers terms, not mine. I'm sorry if I misunderstood your post. It just rubbed me the wrong way.

Ted

Last edited by hogan64 : 02-09-2006 at 06:15 PM.
Offline  
Old 02-09-2006, 07:57 AM   #13 (permalink)
BlackBerry Mensa
 
takeshi's Avatar
 
Join Date: Jan 2005
Location: Houston
Model: 8310
Carrier: at&t
Posts: 7,741
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by hogan64
Lets hope Cingular comes up with a plan to support business needs. It does not matter that a BB is not MEANT to be used as a modem. The fact is, it works and other carriers are supporting the feature(at far better speeds BTW). It's a HUGE feature for the business traveler if case you don't know.

Exactly. We all know that this is standard carrier boilerplate/disclaimer. For a device not designed to be tethered, tethering has worked without any issues on any of the various models (7100t, multiple 7290's, and 8700c) that I've used with T-Mobile. It's clearly not a device-specific issue and the highly inconsistent customer service from Cingular only further compounds the matter. I appreciate that they're having to integrate a number of different networks and systems and that there will be complications but everyone has been getting different versions or what is and isn't available and what is and isn't possible with Cingular for a long, long time.

Since I have service both through T-Mo and Cingular it isn't such a big deal to me but it's pretty understandable why so many are so frustrated at the situation. Why can't the Blackberry data plans be set up as a super set that includes the necessary APN for tethering (aside from the desire to squeeze blood from a turnip)? IIRC, I think this is why tethering works with T-Mobile.

Last edited by takeshi : 02-09-2006 at 08:04 AM.
Offline  
Old 02-09-2006, 09:40 AM   #14 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2005
Location: Virginia Beach, VA
Model: 7130e
Carrier: VZW
Posts: 444
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by hogan64
I also support many other BB's with other carrriers. Dealing with Cingular everyday gets VERY frustrating sometimes.
Same experience here (from the technical side).

But after almost a year of repeated billing errors on our 18 Cingular BlackBerrys, our finance department came up with a neat solution. They've forbidden us (a Fortune 550 company) for entering into any new service agreements with Cingular.
Offline  
Old 02-09-2006, 10:59 AM   #15 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Dec 2004
Location: Atlanta, GA
Model: 8700c
Carrier: Cingular
Posts: 203
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

A couple of thoughts from a long time Cingular customer...

The confusion about this has been going on for way too long. I appreciate your comments here, CingularMK. But, it's very difficult to know who to believe. Cingular employees have been giving inconistent answers to the question of tethering and data usage for over a year. Cingular needs to tell us in writing what is real and what is not, and then the customer service reps need to say the same thing.
Quote:
Originally Posted by CingularMK
Blackberries arent MEANT to be modems, this is info we've got from Blackberry because of the lack of supported software/drivers.
If Blackberries aren't meant to be modems why does RIM include modem functionality in their specs (http://www.blackberry.com/ap/product...erry7250.shtml)?
I think they are designed to serve that function, but that Cingular doesn't officially support the modem functionality.

Quote:
Originally Posted by CingularMK
We are WORKING on this software. It will be out soon, along with an unlimited BB/Tethering plan (Est. +20/month for complete data access)
So are the other carriers. I'm considering breaking my contract with Cingular and going to a carrier that can give me a reasonably priced method of connecting my laptop wirelessly. Chop, chop, Cingular!

Quote:
Originally Posted by CingularMK
UMTS/HSPDA beats EVDO any day, we just dont have a blackberry with it.
EVDO is a reality, and there is Blackberry that does EVDO. ...and, I believe that company officially allows tethering now.

Quote:
Originally Posted by CingularMK
Does verizon offer...
I don't really care about most of that. I don't travel internationally, and they do offer coverage where I spend the majority of my time. Cingular needs to convey a consistent message to its customers so that the customers can decide whether or not the Cingular solution meets their needs. Then, all of us need to choose the carrier that meets our specific needs.

Again, CingularMK, I honestly appreciate your addition of what appears to be good information. I just wish your company would speak as clearly.

Last edited by dozment : 02-09-2006 at 11:04 AM.
Offline  
Old 02-09-2006, 11:26 AM   #16 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2005
Location: Virginia Beach, VA
Model: 7130e
Carrier: VZW
Posts: 444
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by dozment
EVDO is a reality, and there is Blackberry that does EVDO. ...and, I believe that company officially allows tethering now.
Correct. For our lines with voice plans, VZW charges $44.99/month for unlimited BlackBerry data (i.e. you don't have to worry about a 3rd party app on your BB using the wrong APN and getting a huge additional data charge on your bill). VZW officially allows (and supports) tethering for an additional $15/month charge.
Offline  
Old 02-09-2006, 11:30 AM   #17 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2005
Location: Virginia Beach, VA
Model: 7130e
Carrier: VZW
Posts: 444
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by dozment
Again, CingularMK, I honestly appreciate your addition of what appears to be good information. I just wish your company would speak as clearly.
Same here. I wish there was a way to dial directly to folks like you (who appear to know and care about what's going on) whenever we have Cingular BB issues!
Offline  
Old 02-09-2006, 11:38 AM   #18 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Dec 2004
Location: Atlanta, GA
Model: 8700c
Carrier: Cingular
Posts: 203
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I wish it was not necessary to wish for such a band-aid fix to a problem that shouldn't exist at all. CingularMK is going to move on one day, and we will once again be in a situation where we don't have a reliable resource.

If a company is going to sell a product it should clearly define the product it is selling, and it should provide it's potential customers and employees with those details.

I wish for customer service.

But, I'm taking us WAYYYY off topic! Sorry!

Quote:
Originally Posted by aristobrat
Same here. I wish there was a way to dial directly to folks like you (who appear to know and care about what's going on) whenever we have Cingular BB issues!
Offline  
Old 02-09-2006, 11:44 AM   #19 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2005
Model: Torch
Carrier: ATT
Posts: 179
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

"UMTS/HSPDA beats EVDO any day, we just dont have a blackberry with it."

Or the coverage either. EVDO coverage ain't all that great either.

I will say that the Verizon Access Manager makes it about a million times easier to tether a 7130 than a Cingular BB which is too bad since 2800 of our 3500 BB's are Cingular.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.