Originally Posted by NCBuckeye
went from the 13th to the 20th? You also said your credit card doesn't get charged until you ship, mine was charged, but not a big deal to me, I thought they were in already. i even emailed 2 days ago but got no response.
This is more of a business issue than a BBF topic but I feel that many might benefit from the following:
SPD policy is - Credit cards are not billed until product is being processed. Are ther exceptions? Sure. Partial shipments are one such exception.
We get this question often... what's happening is the amount of the purchase is "pre-authorized". In effect we are saying to a credit card processor "this customer would like to buy something for this amount, will you approve it?". The processors then place a hold on those funds if its a debit card or hold back that amount from your credit line on your charge card. Until we click "charge the card" the funds do not come to us. This SOP for the credit card industry.
In terms of the 13th to the 20th I assume you mean the leather cases? That date was changed by the vendor so we passed it on to our customers. The pre-order items say "[Pre-Order***Expected Early February]" in 16pt type at the top of the page. http://store.bizshopr.com/rimacc-10540-003.html
I'm sorry if you sent an email directly and did not get a response - we use blackberry's and often reply within minutes of an inquiry - ping me offline so I can better address these issues.