BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-10-2006, 06:03 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2005
Posts: 67
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Blackberry Dead after Wipe

Please Login to Remove!

I was attempting to switch from being a Cingular WebClient to a BES user through Mailstreet.com. I was able to complete the Enterprise activation and all data (contacts, tasks, notes) seemed to migrate with without problem. However, my calendar would not sync for some unknown reason. I contacted mailstreet.com support who had me do a WIPE of the handheld. The wipe went on for about 45 minutes and never finished. The tech support person had me remove the battery which did not help either. I am now stuck with a white screen, spinning hourglass, and a red blinking LED. I have been stuck this way for about 2 hours. Cingular indicated I have a defective unit and wants to replace it by shipping a new one to me. This means I will be without a Cellphone/Blackberry for several days. Does anyone have any suggestions? Has anyone else experienced this?

Thanks
Offline  
Old 02-10-2006, 06:29 PM   #2 (permalink)
BlackBerry Extraordinaire
 
stevew's Avatar
 
Join Date: Jan 2005
Location: Montreal
Model: Z10
OS: Latest...
Carrier: Koodo Mobile
Posts: 1,354
Post Thanks: 1
Thanked 52 Times in 48 Posts
Default

You can probably us the javaloader to wipe the unit and restore the OS. Do a search here and you will find it. It's easy to use...I'm quite sure you will be able to restore your unit...it's quite rare that a unit dies from a wipe...
__________________
Steve (Besadmin)

Previously owned:
At least 17+ different BB's since 1999 -- too many to list...
Offline  
Old 02-10-2006, 06:30 PM   #3 (permalink)
New Member
 
Join Date: Feb 2006
Location: Waldorf
Model: 8703e
Carrier: vz
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Have you tried getting the RMA info from the carrier and heading to your local store. They should be more than able to get you up and running within minutes..not days.
__________________
8703e
RIM OS 4.1
Offline  
Old 02-11-2006, 01:23 PM   #4 (permalink)
Knows Where the Search Button Is
 
nickganga's Avatar
 
Join Date: Jul 2005
Location: Bloomfield Hills, MI
Model: 9800
OS: 6.0.0
PIN: 22C6F5E5 (for now)
Carrier: AT&T
Posts: 32
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

That has happened to me many times. I just let it sit. Eventually it will come back to the normal screen, although if you get the Rectangle box with three shapes inside (circle, square and triangle) then you should be able to reload your OS with the DS.
Offline  
Old 02-11-2006, 07:06 PM   #5 (permalink)
Thumbs Must Hurt
 
LocoTk's Avatar
 
Join Date: Mar 2005
Location: Manteca, CA
Model: 8830
Carrier: Verizon
Posts: 52
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default JavaLoader

If you want to erase all data including the O/S, run this while the Blackberry is connected via the USB cable to your PC:

javaloader -usb wipe
C:\javaloader -usb wipe
Attached Files
File Type: zip JavaLoader.zip (42.6 KB, 84 views)
__________________
8830
Offline  
Old 02-14-2006, 11:11 AM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2005
Model: 8700c
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

i'm trying to help a co-worker do this. after trying to connect to the device for a while it gives up. any idea? does a password matter? if so, what would the correct syntax be?
Offline  
Old 02-14-2006, 11:43 AM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2005
Model: 8700c
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

never mind. i plugged mine in and used the same command. it prompts for the password. i have to assume the device is hosed at this point.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.