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Old 02-11-2006, 10:31 AM   #1 (permalink)
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INormally donít rant like this but.....

I just called VZW Wireless Data Support and had a rep there tell me that:

It was normal for your phone to reboot whenever you went outside/dropped your Bluetooth connection.

I then asked if he had heard anything about a new firmware upgrade and his response what that "itís up in the air due to whatís going on with RIM.

I then asked for a level two rep and he stated that he was one. What a sad day for VZW...
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Old 02-12-2006, 07:56 PM   #2 (permalink)
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same deal with me. They swapped out my phone once because they never heard of the problem. Waste of time. Waiting patiently for the new firmware.
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Old 02-12-2006, 09:22 PM   #3 (permalink)
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thanks for bringing this subject up my parents are running into the same issue with their 7130e's that they've had for 2-3 weeks now and use with a bluetooth headset and when they disconnect having a reset... I'm going to have them take them in and get new ones!
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Old 02-13-2006, 08:14 AM   #4 (permalink)
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Hmmm... I've always had flawless service from Verizon...
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Old 02-13-2006, 01:11 PM   #5 (permalink)
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That's why I upgraded the firmware in my Verizon 7130e with the Bell Mobility upgrade. I had to do another enterprise activation, but no more Bluetooth reboot issues. We will be waiting forever on Verizon.
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Old 02-14-2006, 02:39 PM   #6 (permalink)
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i have swapped my verizon 7130 out twice. they were no help at all about the random restarts. a woman at the store and on the verizon helpline didn't even know there was a new blackberry out!!!!!!!!!!!!!
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Old 04-05-2006, 02:35 PM   #7 (permalink)
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what is the support e-mail address for verizon?
what is the support phopne number at verizon?
I need both for data/blackberry support.
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Old 04-05-2006, 02:40 PM   #8 (permalink)
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Check their web site at www.verizonwirelesss.com
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Old 04-05-2006, 02:48 PM   #9 (permalink)
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Quote:
Originally Posted by codyman
what is the support e-mail address for verizon?
what is the support phopne number at verizon?
I need both for data/blackberry support.
Phone # for Wireless Data Tech Support
1-866-788-9387, enter in you mobile number, then select Option 2 four times on the IVR

If you are talking to a retard, call back until you get someone smart, there are alot of good techs there, but you have to find them sometimes.

The Seattle (Kirkland) Office is the best ;)
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Old 04-06-2006, 05:35 PM   #10 (permalink)
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I downloaded the bell software becasue EVDO wasnt stable and bluetooth was ok. After I inistalled the new software havent had any problems at all verizon's software just casues problems...
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Old 04-06-2006, 09:30 PM   #11 (permalink)
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here is a another number 800-493-1619 direct number to bis service center (no ivr's)
Updating the f/w should help and you could always dail *22899 to update the codes in your phone.
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Old 04-07-2006, 08:43 AM   #12 (permalink)
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I called the data customer service the other day. They said they would call me back in 20 minutes - gave them my home phone number to call on - I'm still waiting............
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