I've just started using the email with a BES server. We run exchange 2003. In email do I have to export from exchange the global address book to a pst file then import using the desktop software or is there a way for the BES to send down the info to the handheld wirelessly. I have an 8700c.

You would have to import your GAL into your contacts, or a subfolder thereof.

Why would you want to do this? If you are using a BES you can use the lookup feature. It works nicely.

I administer a 700 user BES, and I always discourage importing the GAL for a few reasons:

1. Makes Enterprise Activations take forever (Syncing 4000+ contacts)
2. The imported GAL is static, meaning it quickly goes out of date
3. Its a manual process
4. The lookup works flawlessly

I have toyed with the idea of creating a Public Folder with the whole GAL in it, then setting people that want the GAL to sync with Desktop Manager to the Public Folder in addition to their Contacts folder. I would then have to delete and recreate the contacts once a week, month, or whatever. Just never have done it because, as I said, the lookup feature works great.

HTH
Greg

How do you do the lookup feature?

On the 8700 there are a few ways...

In the address book, click the wheel, click lookup.

In the box, type the first or last name (partials work) and click the wheel.

It will go out and search the online GAL and return the results. You can email from there or add to your contacts.

If you are in the compose screen with the To and CC lines, just start typing first or last name, then select the one with Lookup next to it..

Let me know if you need further clarification.

Greg

Lookup is definitely the way to go and it's even easier to use on OS 4.1 as gfisher99 mentioned. I always just type in part of the name or the user ID in the header when composing an email.

Anyone know if there is a way to set it up so that LOOKUP function refers to address list/database for one group of users and a different address list/database for another group of users using the same BES