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Old 02-17-2006, 03:14 PM   #1 (permalink)
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I was having problems opening attachments using the Desktop Redirector with cingular edge network. I searched the board to avail for answers but I have since found the answers to this problem. I hope this will help future users:

YOU CANNOT OPEN E-MAIL ATTACHMENTS USING THE DESKTOP REDIRECTOR WITH MICROSOFT EXCHANGE SERVER! You can overcome this problem by activating a Blackberry Internet Service Account and using it as your e-mail redirector if you are using a Microsoft exchange server. You will first need to create the account, in my case it was with Cingular. You can go to https://webclient.blackberry.net/Web...ite=mycingular to do this. You will be required to download the BIS software and then modify your Desktop Manager software through the control panel add/remove option. You will then have to get your system administrator to create a server rule which will redirect your email to your BIS account. You will then need to set up the rule locally on your machine. It took me a while to get this accomplished but it was worth it so that I could view e-mail attachments.

If this work-around is posted elsewhere I sure couldn't find it, I just thought this may help some newbs like me looking for answers.

Good Luck!
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Old 02-17-2006, 05:15 PM   #2 (permalink)
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Easier just to set up a rule in outlook to only forward mail with attachments. Forwarding all your mail to BIS will be a pain to reconcile if you get anywhere near the amount I have. That and my sysads will not give us server side rules on exchange...

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Old 02-18-2006, 12:35 AM   #3 (permalink)
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Yeah probably a good idea, but I think you missed the point of the thread, which was to help those who couldn't open attachments.

Look, I'm sure there are tons of tips and tricks to streamline e-mails and the like, believe me I'm no expert on anything "Blackberry". I just wanted to post my experience so others wouldn't waste their time searching for answers that aren't there.
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Old 02-18-2006, 08:20 AM   #4 (permalink)
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Quote:
Originally Posted by Johnny Utah22
Yeah probably a good idea, but I think you missed the point of the thread, which was to help those who couldn't open attachments.

Look, I'm sure there are tons of tips and tricks to streamline e-mails and the like, believe me I'm no expert on anything "Blackberry". I just wanted to post my experience so others wouldn't waste their time searching for answers that aren't there.

Also, Sperry Software makes a redirector for Outlook so that you don't have to forward.
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Old 03-21-2006, 02:40 PM   #5 (permalink)
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[quote=Johnny Utah22]I was having problems opening attachments using the Desktop Redirector with cingular edge network. I searched the board to avail for answers but I have since found the answers to this problem. I hope this will help future users:

YOU CANNOT OPEN E-MAIL ATTACHMENTS USING THE DESKTOP REDIRECTOR WITH MICROSOFT EXCHANGE SERVER! You can overcome this problem by activating a Blackberry Internet Service Account and using it as your e-mail redirector if you are using a Microsoft exchange server. [quote]

Thank you for clarifying. I use T-Mobile and also can not view attachements using my Desktop Redirector. However, I can view it when using the Blackberry Internet Service. The problem with T-Mobile's BB Internet Service is the security (or lack thereof). That's a different thread altogether, but thanks for at least informing us all know that we can't use the Desktop Redirector to view attachments before I wasted anymore time trying to figure out what was wrong.
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Old 03-22-2006, 03:12 PM   #6 (permalink)
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Another idea is to set up your Blackberry Contact to quickly forware selected emails with attachments to your BIS email for review. This way you only selectively send the ones you need to open.
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Old 04-17-2006, 10:19 AM   #7 (permalink)
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so you have a different account set up for bis and you forward you emails with attachments to that email? is there any way to make this work without using a separate email? when the hell will they fix this? its ridiculous!
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