Originally Posted by Trunzo
I just got my new 7105t and SIM. I had my 7100t info sent to the phone--same number, e-mail, all that jazz. Anyways, after restoring my old files and address book, downloading os 4.0.2 and some new themes, my e-mail wouldn't work. I receive e-mails on all accounts just fine, but when trying to send out e-mails, I get the error message under message status: UNABLE TO LOOK UP THE USER INFO IN DATABASE.
I called t-mobile, and they deleted and re-activated my accounts. However, I still can't send emails.
I had the EXACT same issue when upgrading to my 7105 and to the new 4.1 os.
The resolution I found is to make sure I send each email using my
account. For example, compose a new email and you will see a "SEND USING" field above the "TO" field. Change this from [DEFAULT] or [WEB CLIENT] to the choice that shows your tmo.blackberry.net account.
If this works, you can change your default selection to the tmo.blackberry.net account by going to SETTINGS, and then MESSAGE SERVICES. Change the Messaging account to your tmo.blackberry.net account there.
Let me know if this makes sense and fixes your issues. Also, does anyone know why the emails don't send properly when WEB CLIENT is used as the SEND USING?