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Old 03-12-2006, 11:41 PM   #1 (permalink)
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Default sync problem-PLEASE HELP

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I was given an 8700g from work, this is an upgrade from the 7100g.
I love the Blackberry and use the desktop manger software that comes in the box. It worked SOMETIME on with the 7100. Now I cannot get this to work at all and I am ready to throw this computer out the window.
I have re-installed the software MANY times and have hooked my MP3 player, Nokia 6682, AND digital camera up to my computer via usb and they all work FINE!
If I hook the 8700 up..NOTHING! After ten minutes my Computer will recgonize my 8700..it will say "Found new hardware" than it will say "new hardware ready to use"
When I go into the desktop manager..NOTHING..it will not find my handheld.
I have also checked into the connection settings in the Desktop manger..

Can someone PLEASE help..

I will be forever in debt..
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Old 03-13-2006, 06:04 AM   #2 (permalink)
Jek
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if using BES server when you plug in the new handset it will ask if you want it to swp you acount to the new pin number of the device.
You could install the handheld software nto your pc/laptop, and try running application loader to see if this picks up the handheld.
If it is a BES handheld run the enterprise activation (need a password from it for this) this will change the record it has for the pin code and then once done plug into the desktop program and synch with cable
We have just got 3 8700v here and not installed them yet, but hopefully won't have any problems.
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