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Old 04-01-2006, 01:43 PM   #1 (permalink)
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So this morning I wake up take my blackberry off the charger (inside its holster) and go off to work get to work and go to send an e-mail and the screen will not come on..... Reboot still no screen :( I have only dropped it once and it has worked perfectly fine and today it just randomly stopped working :( any ideas!?
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Old 04-01-2006, 01:49 PM   #2 (permalink)
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Sounds like a bona-fide hardware failure. Just in case, backup and reinstall the OS. If that fails to resolve the issue, initiate a warranty repair/replacement through your carrier (assuming you're not using an unlocked 8700).

If it doesn't look like it's been dropped/abused, you should get a working 8700 for no cost though your provider.
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Old 04-01-2006, 01:51 PM   #3 (permalink)
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Its got one little mark on the side the rest are ware marks :p I use my Blackberry ALOT I have the battery out of the unit atm I dont have the usb cable at work (new shop just started here) Ill try on my lunch break to reinstall the o.s but im not even gettin a screen on boot of the BB o/s :( :(
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Old 04-01-2006, 02:54 PM   #4 (permalink)
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Well that didnt go so hot..... I went to my local cingular store and there like WTFmate^^ they tell me that they dont do ANY kinda warrenty work tru there stores. So maybe i have to talk to RIM? or talk to customer service? any ideas?
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Old 04-01-2006, 03:33 PM   #5 (permalink)
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Call one of the stores and ask them where you can bring it to, to get fixed
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Old 04-01-2006, 03:35 PM   #6 (permalink)
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Thanks, I tired to call customer support and they are about as usefull as a thorn in the rear..... I just end up setting on hold
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Old 04-01-2006, 03:36 PM   #7 (permalink)
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True, stores do not do warranty claims. You need to call the Cingular warranty department at 1-800-801-1101. With no liquid damage and in decent shape they should send you another 8700.
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Old 04-01-2006, 03:49 PM   #8 (permalink)
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WOW i got a call back from customer support on my workline and they told me to go back to my point of sale store and i can get another replacement phone, I told them that I had already had 3 problems with the phone :(
1) Battery wouldnt charge out of the box,
2) Dust under the screen
3) And unit has total failure

All this in two weeks......
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Old 04-01-2006, 04:03 PM   #9 (permalink)
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Your original store should be able to provide you with a replacement within a 30day period. Exchange by Mai (1-800-801-1101) is only for replacements after 1 month but before 1 year or insurance claims (which does not cover the BB)
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Old 04-01-2006, 04:08 PM   #10 (permalink)
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Well, I would recommend talking to it and asking it nicely to come on. Also, burn some aromatherapy candles to help ease its stress.
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Old 04-01-2006, 04:15 PM   #11 (permalink)
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Quote:
Originally Posted by luckenbach
So this morning I wake up take my blackberry off the charger (inside its holster) and go off to work get to work and go to send an e-mail and the screen will not come on..... Reboot still no screen :( I have only dropped it once and it has worked perfectly fine and today it just randomly stopped working :( any ideas!?
I had precisely the same problem and Cingular repalced the phone (although it was a hassle). There is a developing thread here - I believe they have a fundamental problem with the screen/display and its connections. No official word yet, but I know several people who have experienced the same problem. Maybe via this Forum, RIM will take heed.
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Old 04-01-2006, 03:29 PM   #12 (permalink)
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I already tried the "OH PLEASE COME ON, I BEG OF YOU!" thing it didnt go over with the BB it just refused to do ANY thing :(
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Old 04-01-2006, 03:43 PM   #13 (permalink)
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Quote:
Originally Posted by luckenbach
I already tried the "OH PLEASE COME ON, I BEG OF YOU!" thing it didnt go over with the BB it just refused to do ANY thing :(
Have you taken it out to dinner? Sometimes that helps.
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Old 04-01-2006, 03:45 PM   #14 (permalink)
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Quote:
Originally Posted by dc/dc
Have you taken it out to dinner? Sometimes that helps.
Shouldn't you be out of the country?
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Old 04-01-2006, 03:48 PM   #15 (permalink)
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I took it to dinner just a night ago, and bought it a 18.99 steak!!! and still didnt get any play afterwards -_-
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Old 04-01-2006, 03:52 PM   #16 (permalink)
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Quote:
Originally Posted by coreyg510
Shouldn't you be out of the country?
I'm on the way.

9.95 bought me an hour of internet usage via onboard WiFi thanks to Connexion by Boeing.

I'm somewhere over Canadia now.
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Old 04-01-2006, 04:00 PM   #17 (permalink)
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Quote:
Originally Posted by luckenbach
I took it to dinner just a night ago, and bought it a 18.99 steak!!! and still didnt get any play afterwards -_-
No wonder you cheap bastard!
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Old 04-01-2006, 04:02 PM   #18 (permalink)
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you saying i should have gone with the 25.99 steak!? i dont think it could finish 22oz of steak!
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Old 04-01-2006, 04:02 PM   #19 (permalink)
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Quote:
Originally Posted by SMorganPhoto
No wonder you cheap bastard!
HAHAHAHA!!!

Yeah, 8700's are not cheap dates. You really need to take them somewhere nice.
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Old 04-01-2006, 04:02 PM   #20 (permalink)
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Try another Cingular store to get in replaced if it's only 2 weeks old. I had a Cingular Treo 650 and went thru 3 of them in my first month and each was replaced in store. they can do it just go to one of them that will! tell them CS support on the phone said so since it's within the 30 days!
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