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Old 04-01-2006, 08:26 PM   #1 (permalink)
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Default Bluetooth PC Sync: BB Paired But Still Disconnected

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This problem has been raised several times in various threads but never directly answered so I thought I would post it separately. Here is the situation:

- PC and Blackberry both meeting all of the requirements for Bluetooth sync.
- PC and Blackberry properly paired in MS "Bluetooth Devices" dialogue.
- Device Manager has Bluetooth properly configured and the Blackberry shows up in connection settings as "Bluetooth-PIN: x" and status CONNECTED.
- Desktop Manager Connection Settings show "Connection: Bluetooth-PIN: x"; Automatically Switch from Bluetooth to USB" can be checked or not, doesn't matter.
- PC and Blackberry are clearly talking over Bluetooth as "Connected" appears every second or so in the MS Bluetooth Devices dialogue and the name or the PC is bold on the Blackberry Tools/Bluetooth screen.

That is to say, everything should be working, the PC and Blackberry are paired up and Desktop Managers sees the Blackberry. But the Desktop Manager still shows "Disconnected."

Have any of the people who posted this problem found a solution?

Duffy
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Old 04-02-2006, 11:06 AM   #2 (permalink)
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I am having the same problem. I have not found a solution either. I too know that my blackberry is connected due to when I get a call; I get a balloon pop-up letting me know. I started having problems when I moved everything to my new laptop setup (with XP Pro SP2) I have tried re-installing and updating everything. I know this should go under the Bluetooth area, but this seems to be a specific problem to the 7XXX series.
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Old 04-02-2006, 02:21 PM   #3 (permalink)
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I had the same problem until and read the directions over and over again. I then decided to check my BES server one more time for the Bluetooth policies mentioned. I dig in a little bit deeper into the policy settings and noticed that there is actually an explicit "disabled" setting under the BES Bluetooth policy. I simply assumed that since it wasn't "enabled" that is was disabled. That is where I went wrong.

On another note, if you are not running on BES then I don't believe there is any current way to get BT sync working, but could be wrong with that thought.
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Old 04-02-2006, 09:40 PM   #4 (permalink)
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You are wrong.. It worked on my desktop, running XP home and I am not on BES (what would being on BES have to do with a device to device connection anyway????).

This would appear to be either an issue with the desktop manager or XP Pro issue. Again, any rational thoughts would be appreaciated.
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Old 04-02-2006, 11:30 PM   #5 (permalink)
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I've got a 7100v with the CSL 4.1 code installed as well as SP2 etc etc. I can pair the devices but that's about it. The ability to even "see" the services on my 7100 is missing (I should be able to detect that the device has Headset profile, etc).

I am using a Sony Vaio with a supported Bluetooth chipset and virgin MS BT drivers.

Does anyone have any ideas or opinions? (PS to RIM - I'll beta test this if you're willing to supply new firmware or suggestions...)

Thanks, all.
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Old 04-03-2006, 12:14 AM   #6 (permalink)
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Quote:
Originally Posted by CaminDFW
You are wrong.. It worked on my desktop, running XP home and I am not on BES (what would being on BES have to do with a device to device connection anyway????).

This would appear to be either an issue with the desktop manager or XP Pro issue. Again, any rational thoughts would be appreaciated.
No need to be rude to a guy just trying to help.

The relevance that BES can have is the security policy that can be applied. A BES admin can stop your BB from doing just about anything. I can disable features from using the speakerphone all the way to not allowing vibrate to work or even not allowing the device to interact with the desktop manager at all.

Back to trying to help. More information would be appreciated. What bluetooth device? What BB (7130, 7105, 7100i?) with what OS version?
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Old 04-04-2006, 06:45 AM   #7 (permalink)
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Let's try to keep this thread going. I have the same problem. I'm using:

7100i
v4.1
WinXP, SP2

Plus I've ensured that I have the proper bluetooth driver installed.
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Old 04-04-2006, 12:02 PM   #8 (permalink)
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Quote:
Originally Posted by johnnymac
Let's try to keep this thread going. I have the same problem. I'm using:

7100i
v4.1
WinXP, SP2

Plus I've ensured that I have the proper bluetooth driver installed.
This is the article that I followed to get mine going. http://www.blackberry.com/knowledgec...7250&vernum=13

I have a DELL D610, XP Pro SP2, with the built in bluetooth using the native Windows BT drivers. As I said above, it took a bit to tweek up but I do have it working.
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Old 04-04-2006, 12:43 PM   #9 (permalink)
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Default Restore Bluetooth Services on 7100 w/out BES

I bought a used 7100t on Ebay and it looks like it was on a BES and the Bluetooth services were disabled.. Is there any way to re-enable the two services needed for bluetooth if I am using it without a BES ?
I meet all the requirements to do a bluetooth sync EXCEPT the two services I need running on the 7100t aren't there (which is prob b/c of the BES security).

btw, I think it's b/c of BES b/c I can't disable the firewall on the device either (but that doesn't really bother me)


Quote:
Originally Posted by eppey
No need to be rude to a guy just trying to help.

The relevance that BES can have is the security policy that can be applied. A BES admin can stop your BB from doing just about anything. I can disable features from using the speakerphone all the way to not allowing vibrate to work or even not allowing the device to interact with the desktop manager at all.

Back to trying to help. More information would be appreciated. What bluetooth device? What BB (7130, 7105, 7100i?) with what OS version?
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Old 04-04-2006, 03:33 PM   #10 (permalink)
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Yup, that's the procedure I followed to get to this point. When I go to Options/Connection Settings, it shows a Bluetooth PIN for my 7100i in the drop-down box, but when I return to the main window it tells me I'm disconnected.

It seems like there must be a simple solution, if I'm this close. I just can't figure out what it is.


Quote:
Originally Posted by eppey
This is the article that I followed to get mine going.

I have a DELL D610, XP Pro SP2, with the built in bluetooth using the native Windows BT drivers. As I said above, it took a bit to tweek up but I do have it working.
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Old 04-04-2006, 03:52 PM   #11 (permalink)
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Quote:
Originally Posted by johnnymac
Yup, that's the procedure I followed to get to this point. When I go to Options/Connection Settings, it shows a Bluetooth PIN for my 7100i in the drop-down box, but when I return to the main window it tells me I'm disconnected.

It seems like there must be a simple solution, if I'm this close. I just can't figure out what it is.
Without reading the directions again ... this might already be in there but did you set in the BB BT options for the computer to be a trusted?
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Old 04-05-2006, 12:23 AM   #12 (permalink)
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Default Bluetooth Woes

Not to add more confusion to this topic, but I am also having the same issue. Am paired, the bluetooth-PDA-sync service is listed on both the Blackberry and computer. I Have a 7250. Here's what's different; I'm on a Mac running Tiger. I know the 7250 and Mac are talking to each other because they're paired, but cannot get them to sync up.

I'm only on day 2 of my expedition to the solution, but I am finding fewer and fewer clues as the minutes go by.

Happy hunting everyone.
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Old 04-05-2006, 06:58 AM   #13 (permalink)
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Yes, the computer is trusted.

In checking to verify this, I did discover one possible issue - and I'll preface this by saying I don't know as much as I'd like to about this bluetooth stuff. In Bluetooth Options on the handheld, there are four services listed: headset, hands free, desktop connectivity, and wireless bypass. But in Device Properties for the computer (still on the handheld), no services are listed. Furthermore, on the PC, when I view properties for the handheld, no services are listed.

The only other thing I've come up with so far is that, in general Bluetooth properties on the PC, in the hardware tab I show both the Microsoft Bluetooth Enumerator and the Dell TrueMobile Bluetooth Module. And when I view properties for the Microsoft Bluetooth Enumerator, it shows the location as "on Dell TrueMobile Bluetooth Module". And when I view properties for the Dell TrueMobile Bluetooth Module, is shows the location as "Location 0 (USB device)". Could any of this be the stumbling block?

Sorry this got a bit rambly. Any suggestions would be appreciated.


Quote:
Originally Posted by eppey
Without reading the directions again ... this might already be in there but did you set in the BB BT options for the computer to be a trusted?
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Old 04-05-2006, 11:53 AM   #14 (permalink)
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Quote:
Originally Posted by johnnymac
Yes, the computer is trusted.

In checking to verify this, I did discover one possible issue - and I'll preface this by saying I don't know as much as I'd like to about this bluetooth stuff. In Bluetooth Options on the handheld, there are four services listed: headset, hands free, desktop connectivity, and wireless bypass. But in Device Properties for the computer (still on the handheld), no services are listed. Furthermore, on the PC, when I view properties for the handheld, no services are listed.

The only other thing I've come up with so far is that, in general Bluetooth properties on the PC, in the hardware tab I show both the Microsoft Bluetooth Enumerator and the Dell TrueMobile Bluetooth Module. And when I view properties for the Microsoft Bluetooth Enumerator, it shows the location as "on Dell TrueMobile Bluetooth Module". And when I view properties for the Dell TrueMobile Bluetooth Module, is shows the location as "Location 0 (USB device)". Could any of this be the stumbling block?

Sorry this got a bit rambly. Any suggestions would be appreciated.
Rambly with good descriptions works much better than not enough information I took a look at my laptop, it seems we have really close setups. Mine also shows the exact same information as yours, Dell Wireless Bluetooth 350 module below the Microsoft Bluetooth Enumerator.

I don't know really what else to say. If your PIN shows up in Desktop Manager under connection settings Bluetooth it should work. I didn't have any hangups when I finally got the Desktop Manager to recognize the device with BT. What is the error message when you click on "Detect"?
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Old 04-05-2006, 02:12 PM   #15 (permalink)
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Thanks for your reply.

When I click detect, I get a popup window entitled "Warning" instructing me to ensure that the device is properly connected. I click OK, and a new window entitled "Success" pops up that says, "Bluetooth device found" and identifies my phone's PIN. So I click ok on the popup and click ok on the Connection Settings window, at which point I'm back to the startup window for Desktop Manager, but still show "Disconnected" in both the title bar for the window as well as in the bottom right corner of the window.

This probably leaves you as stumped as me. The one difference I noted is that you identify your Dell hardware as Dell Wireless Bluetooth 350 module. I looked up the configuration for my system and discovered that I have a Dell TrueMobile Bluetooth 300. I wonder if that makes any difference?

My quest for a bluetooth sync continues...


Quote:
Originally Posted by eppey
Rambly with good descriptions works much better than not enough information I took a look at my laptop, it seems we have really close setups. Mine also shows the exact same information as yours, Dell Wireless Bluetooth 350 module below the Microsoft Bluetooth Enumerator.

I don't know really what else to say. If your PIN shows up in Desktop Manager under connection settings Bluetooth it should work. I didn't have any hangups when I finally got the Desktop Manager to recognize the device with BT. What is the error message when you click on "Detect"?
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Old 05-12-2006, 09:57 AM   #16 (permalink)
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Thumbs up

This is amazing.

I completed a USB sync this morning, and when I unplugged the USB cable from my 7100i, I look at the screen on my desktop and it's syncing again. I look at my (unplugged) 7100i, and it shows that it's connected to the desktop, performing a bluetooth sync.

In total disbelief, I wander around by office for a bit, making sure to get out of bluetooth range. When I get back to my desk, I look at my screen, and sure enough, another bluetooth sync started once I got back in bluetooth range.

I have no idea what changed since yesterday, but I don't care either. Now I'm afraid to shut down my system, in case this goes away and doesn't come back!
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Old 05-16-2006, 11:01 AM   #17 (permalink)
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Arrow 7100i bluetooth syc

hi to all
I have a dell laptop D510 with integrate BT. the problem is that the driver and the software it came with belong to Toshiba Cop.
There for the BT option is not available in the connection setting at os 4.1
I tried to uninstall the 3rd party software (Toshiba) but then my window xp SP2 did not recognize it. Only when I install back the Toshiba I have the icon on the tray.
Help!!!!
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Old 05-19-2006, 10:23 AM   #18 (permalink)
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there appeared to be a conflict in my profile. i set up a new profile and all of a sudden i could synch. better yet, now i can synch on my original profile. strange but true.
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Old 05-19-2006, 10:31 AM   #19 (permalink)
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Default solved: paired but no synch

there appeared to be a conflict in my profile. i set up a new profile and all of a sudden i could synch. better yet, now i can synch on my original profile. strange but true.
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Old 05-20-2006, 08:01 AM   #20 (permalink)
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I just posted a solution to farfush's problem. I have a Dell as well - you need to rename the bth.inf file in windows/inf (from memory).
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