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Old 04-03-2006, 02:47 PM   #1 (permalink)
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Default Disappearing Emails on 7105T

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There is some emails that are disappearing once I delete them in my outlook. I am on a BES Sever 4.0 and I have it setup so that it only deletes on my handheld. I am not deleting these message they are simple disappearing after a period of time. I using a 7105t devices from T-Moible.

I am really not liking this device.
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Old 04-03-2006, 03:52 PM   #2 (permalink)
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Are you doing any synchronization? Are you connecting your 7105T to your desktop manager where it does an automatic Intellisync?

Is your BES setup so that your HANDHELD WINS or your MAILBOX WINS? That could be why your emails are disappearing...

I hope this helps!
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Last edited by mayor111 : 04-03-2006 at 03:54 PM.
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Old 04-04-2006, 08:17 AM   #3 (permalink)
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When you have it set to only delete the messages on your handheld, that is going to prevent messages you delete ON your handheld from being deleted IN our outlook.

There is no way (that I'm aware of) to prevent messages you delete in Outlook to not be deleted on your handheld. And even the settings of "Handheld wins" and "Mailbox wins" only refers to conflicts between specific items. I could be wrong, but those settings don't prevent outlook deleted items from disapearing from the handheld.

Someone else asked a similar question the other day. I posted somewhat of a work around where you set up a specific subfolder and move the messages into there in Outlook. But another thing that might work (which was a troublesome issue when we first deployed to the BES) was when messages got moved into a local folder tied directly to the PC (not the network). The handheld doesn't see items not directly inside your network profile. The messages could then be deleted. Might at least be worth a try.
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Old 05-17-2006, 09:44 AM   #4 (permalink)
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I'm having the reverse problem, I want the emails to disappear from the handheld if I've deleted them from my Outlook inbox....I have my reconciliation setting "Delete On: Mailbox & Handheld". I also want the result that if I delete an email on my 7100g then it should disappear from my inbox. This isn't happening either.

I am using wireless sync, and it seems to be fine for the calendar, i.e. if I create a calendar in Outlook it shows up on my handheld.
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Old 05-17-2006, 10:48 AM   #5 (permalink)
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Aqualung, you on BES? Maybe resending the service books fix this?
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Old 05-17-2006, 10:50 AM   #6 (permalink)
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Quote:
Originally Posted by Martelile
Aqualung, you on BES? Maybe resending the service books fix this?
Yes I am, I'll ask our IT to do this, thanks...
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