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Old 04-05-2006, 12:39 AM   #1 (permalink)
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Default Need Help; Deleting All User Data

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My first post. This forum is awesome!!!!
I need some help.
I'm helping a friend get an 8700c to use on a non-cingular network.
Yesterday I bought the 8700c, got it unlocked (thanks Adam), then decided to test it. I tested the device to make use it is completely unlocked and everything is working right... everything worked perfectly; BES, BIS, browsing, etc.
the problem is that this device is not for me, but now all my data and network enfored password is on it.
so the question is, how can I reset the device (ie erase all my data from this device, remove the password, and return it to the out of the box state...less the lock of course)?

-I searched, but couldn't find anything-

Thanks!
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Old 04-05-2006, 01:00 AM   #2 (permalink)
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i figured it out, nevermind.
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Old 04-05-2006, 01:09 AM   #3 (permalink)
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sorry, correction;
I figured out how to erase the data, but not to disengage the password requirement which is a result of the BES sync I did.
Please help a confused user.
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Old 04-05-2006, 08:34 AM   #4 (permalink)
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Can you go to Options > Security > General Settings, and change the password option to DISABLED?
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Old 04-05-2006, 10:52 AM   #5 (permalink)
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I reads enabled, I can't change to "disabled".
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Old 04-05-2006, 11:00 AM   #6 (permalink)
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You'll need to activate on another BES first to remove any IT-enforced policies from your BES. Either that or activate the personal email.
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Old 04-05-2006, 11:19 AM   #7 (permalink)
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how about starting from scratch and wiping handheld? i dont know if that removes the unlocked part or not though
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Old 04-05-2006, 02:36 PM   #8 (permalink)
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Wipeing the handheld will not remove the BES security policy on the handheld. You will have to perform another enterrise activation to another BES, or search this forums on how to remove IT policy.

Activating personal email WILL NOT help with your issue.

If your friend is on the same BES then it is a mute point because the security policy is enforcing the password rule. You can change the password but it will have to stay enabled.
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Old 04-05-2006, 03:03 PM   #9 (permalink)
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Quote:
Originally Posted by Starz26
Wipeing the handheld will not remove the BES security policy on the handheld. You will have to perform another enterrise activation to another BES, or search this forums on how to remove IT policy.

Activating personal email WILL NOT help with your issue.

If your friend is on the same BES then it is a mute point because the security policy is enforcing the password rule. You can change the password but it will have to stay enabled.
You are right, I wiped out the handheld, but it didn't remove it.
He's not on the same BES. He's gonna use BIS I believe.

I searched the forums but couldn't find a way to remove the IT policy.
If its only the need for a password thats enforced, its not a problem, but if its other things then we're in trouble.
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Old 04-05-2006, 04:18 PM   #10 (permalink)
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Quote:
Originally Posted by x-ALI-x
I searched the forums but couldn't find a way to remove the IT policy.
Are you kidding? There are so many infos about this here. They all will direct you to http://users.tpg.com.au/dan1e1w/
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