I've had "abc"@tmo.blackberry.net as my email address (on 7100t) for the past year and all of a sudden, I go into BIS to edit my email prefs, and tmobile requires me to have a 4 character email address, namely "abcd."
So fine, I bite the bullet and changed my email to "abcd"@tmo......
and I can receive emails and reply to emails at that address.
Strangely enough, when I compose email directly from my handheld, the old "abc"@tmo.. address still shows as the sent from.
Nowhere on my account is the old "abc" address and I don't know why that ghost still appears as being the sender when I send directly from handheld.
I called tmobile cust care to have them try and erase "abc" from all existence, and they can't do more than I can do on the website.
Any suggestions? This sucks..
Can TMO not delete your account so that you can recreate it? I would imagine that would be the easiest solution
I thought about that, but I worry that they will say something to the effect of "you will have to extend your contract for another 25years."
That will ultimately be the last resort. Trying to avoid that at all costs.
Check your Options (in BIS) for the "Reply to:" setting
Change it to something, then change it back to abcd@...<
that might get it going
And resend the service books
Thanks for the help.
Unfortunately, I'm still having the same problem, and T-Mo cust care doesn't seem to know what's going on either. I have had a difficult time getting connected to RIM people as well.
Anyone else have an idea as to what may be going wrong?
Ok, just to update the forum in case it happens to someone else.
I finally spoke to a knowledgeable cust care rep, and the problem was my 'messaging' settings were still using the Web Client.
T-Mobile seems to have changed their process and I simply changed my Messaging Services option from *Web Client* to my current email address.
Before sending out a test e-mail I also had to change the "Using" option from 'Web Client' to my current email address in the compose email window.
Everything is back to normal now.
Life is that much better now.
i get emails like this ****@***.***
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