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Old 04-06-2006, 01:17 AM   #1 (permalink)
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Angry "Ghost" Email

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Hey guys..

I've had "abc"@tmo.blackberry.net as my email address (on 7100t) for the past year and all of a sudden, I go into BIS to edit my email prefs, and tmobile requires me to have a 4 character email address, namely "abcd."

So fine, I bite the bullet and changed my email to "abcd"@tmo......
and I can receive emails and reply to emails at that address.

Strangely enough, when I compose email directly from my handheld, the old "abc"@tmo.. address still shows as the sent from.

Nowhere on my account is the old "abc" address and I don't know why that ghost still appears as being the sender when I send directly from handheld.

I called tmobile cust care to have them try and erase "abc" from all existence, and they can't do more than I can do on the website.

Any suggestions? This sucks..

Last edited by swizz152 : 04-06-2006 at 01:21 AM.
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Old 04-06-2006, 01:36 AM   #2 (permalink)
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Can TMO not delete your account so that you can recreate it? I would imagine that would be the easiest solution
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Old 04-06-2006, 02:08 AM   #3 (permalink)
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I thought about that, but I worry that they will say something to the effect of "you will have to extend your contract for another 25years."

That will ultimately be the last resort. Trying to avoid that at all costs.
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Old 04-06-2006, 03:31 PM   #4 (permalink)
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Check your Options (in BIS) for the "Reply to:" setting

Change it to something, then change it back to abcd@...<

that might get it going

And resend the service books
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Old 04-08-2006, 03:14 AM   #5 (permalink)
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Thanks for the help.

Unfortunately, I'm still having the same problem, and T-Mo cust care doesn't seem to know what's going on either. I have had a difficult time getting connected to RIM people as well.

Anyone else have an idea as to what may be going wrong?
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Old 04-08-2006, 05:38 AM   #6 (permalink)
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Ok, just to update the forum in case it happens to someone else.

I finally spoke to a knowledgeable cust care rep, and the problem was my 'messaging' settings were still using the Web Client.

T-Mobile seems to have changed their process and I simply changed my Messaging Services option from *Web Client* to my current email address.

Before sending out a test e-mail I also had to change the "Using" option from 'Web Client' to my current email address in the compose email window.

Everything is back to normal now.

Life is that much better now.

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Old 04-08-2006, 07:30 PM   #7 (permalink)
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i get emails like this ****@***.***
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