BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 04-06-2006, 07:49 PM   #1 (permalink)
New Member
Join Date: Apr 2006
Model: 7130e
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 7130e sync issue

Please Login to Remove!

I'm trying to sync with Act2006 with EDS 4.1 but I have this problem. "Unable to click OK or Browse when selecting the ACT! translator" (Article Number: KB-04981) and the same thing happens for Outlook. I'm not able to select OK after selecting the application that I want to sync with. I did the registry change and reinstalled Act like the article said but neither worked. Only outlook express will light up the OK icon. Anyone else have this problem? Thanks.. Bill
Old 04-06-2006, 10:53 PM   #2 (permalink)
New Member
Join Date: Apr 2006
Model: 7130e
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts

When you select the ACT! 4.0.2/2000/6.0 translator in Intellisync®, you are unable to click OK or Browse.

The ACTxx (where xx represents the ACT! version) registry key may be corrupt or does not exist.

Verify that the registry key exists. If the key does not exist, create it; if the key exists, recreate it.

Click Start > Run.
Type regedit and click OK to open the Registry Editor.
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps and locate the ACTxx registry key.
If the ACTxx registry key does not exist, complete the following steps:

Right-click InstalledApps and select New DWORD Value.
Type ACTxx and press ENTER.
If the ACTxx registry key exists, complete the following steps:

Warning: The following procedure involves modifying the computer registry. This can cause substantial damage to the Microsoft® Windows® operating system. Document and back up the existing registry entries prior to implementing any changes.

Back up the ACTxx registry key and delete the original. For instructions on backing up a registry key, please see the Registry Editor Help Topics.
Create a new ACTxx registry key.
Note: If this resolution fails, re-install ACT! to create the registry key.

Does 4.1sp2 fix this? I also had the same results on another XP machine..
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Copyright © 2004-2014
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.