I downloaded the desktop software and the device software. Connected my blackberry and it says there are no updates needed. So I guess I do have the most up to date software.
I tried using the earbud for the first time and I can hear the voicemail clearly. I think the noise interferance I'm getting must be from the speaker in the phone itself. Also when I try to put it on speaker phone, it doesn't work. I guess the phone is broke.