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Old 04-10-2006, 01:31 AM   #1 (permalink)
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Default Need serious help!!! 8700r will not load

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well basically i was trying to wipe clean my blackberry and it turned off. when i turned on the device all i see is a screen with a hour glass and the red led flashing.
it does not go any farther than these two actions
what am i supposed to do.
have i bricked my new 8700r

i need some serious help please
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Old 04-10-2006, 03:52 AM   #2 (permalink)
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without knowing any further details about the usage of your phone, the only thing I would recommend as the most basic of all troubleshooting is to remove the battery and the sim, and then to place it back in again.

you'd be surprised how often that actually fixes an "odd" problem with the phone - but again, keep in mind that it is only the most basic troubleshooting start procedure, you may most likely need to inquire further with customer helpline.

also, you said it was an 8700r - if you're a rogers client, do call the DATA support line, they're quite helpful.
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Old 04-10-2006, 04:07 AM   #3 (permalink)
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i haven't really used this phone at all. 3 days ago i bought it my girlfriend wanted it. so barely any usage.

i've already tried taking out the battery and put it back in and no hope. geez

do you have the data support line number?
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Old 04-10-2006, 04:20 AM   #4 (permalink)
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LEGAL NOTICE: I believe this will solve your problem, but take no responsibility for the consequences. Your best bet is to call your service provider.

I assume you've already tried to take the battery out and put it back in. If you haven't, try that first!

That said, you'll need a computer with at least the Application Loader (which is included in the Desktop Software - get the current version) and the device's software (again, get the latest version from your provider), and your sync cable. Once you have that all set up, connect the device and run the application loader. If it refuses to reload the device's software, uncheck everything (noting what you uncheck), and wipe the software from the device. Then run it again, checking all the boxes you unchecked and reload the software. MAKE SURE YOU HAVE PHONE CHECKED IF IT APPEARS ON THE LIST! Some device packages do NOT have this checked by default, and then you can't make phone calls!

If the device is so fried that the Desktop Software can't find the device, you'll need to contact your provider and have them send a KILL command to the device. If you're on a BES (Blackberry Enterprise Server), the BES Admin can do this. In six years of working with Blackberries, I've only needed to resort to this once!

Last edited by JerryD : 04-10-2006 at 04:35 AM.
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Old 04-10-2006, 04:24 AM   #5 (permalink)
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call *811 on your wireless phone (your blackberry), you'll run through an automated service, very simple to go through, a couple of voice commands and keep saying "DATA"

they'll transfer you to data immediately.

call first thing in the morning if you can they have busy periods
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Old 04-10-2006, 08:28 PM   #6 (permalink)
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well i fixed the problem

what i did was download the desktop software after wiping out all applications
i reloaded them again.

the first time it did not work. so i did it another time and it worked

whew. i was stressing about this
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