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Old 04-10-2006, 08:56 AM   #1 (permalink)
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Default Durability- BB vs. Holster, + warranty question

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Hello everyone- I'm fairly new here & thought I'd share a story, then ask a related question.

I see I'm not the only one with serious gripes about the standard holster. The other day, my holster 'failed' and sent my 8700 shooting across the parking lot. Luckily, it only suffered a few minor dings and scratches, but I was still extremely annoyed. So, I wrote to RIM customer service to give them an earful on its poor design. The reply I received was basically "If you can think of a better design, please tell us." This annoyed me even further- because if I had the time to be designing Blackberry holsters, I probably wouldn't need the unit in the first place.

The next day, the holster failed again, this time sending the unit onto the concrete landing of my apt, where it then slid off the edge of the breezeway and took a 3-story fall onto the pavement below. Much to my surprise, it survived the fall completely intact. The screen is pock-marked beyond belief and the case is banged up quite a bit- but it continues to operate 100%. After looking at the holster, I found that one of the side clips had broken out completely. I'm furious at the thing, but at the same time, rather impressed with what the BB went through... I've broken other phones with much less than that.

Here's my question- I see that replacement parts are 4-6 months out. Do you think I can claim this as a warranty issue & at least get refurbished? I know its a cosmetics issue & I'm thinking they might hassle me on it- but I paid good money for this thing & have taken great care of it- to see it banged up through no fault of my own pains me. Should they not take some responsibility for the poor design?

What are my chances?
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Old 04-10-2006, 09:06 AM   #2 (permalink)
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Default slim to none

From my experience... I would say slim to none.

They will not refurb the unit because you dropped it. Yes, it may have been the holsters fault but....

The standard response I get is "just send the unit back in for warrianty replacement. We will check it out". Oh yea... and if it's not covered they send you a refurb and charge you for a new unit.

I had this happen for a client. He got his replacement phone backand we thought all was well untill he got his next phone bill with the charge on it.

Why not buy a broken unit and reskin yours? Check out this ebay item.
http://cgi.ebay.com/Blackberry-8700-...QQcmdZViewItem


Let us know how it goes.
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Old 04-10-2006, 09:16 AM   #3 (permalink)
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I had a Razr with serious dust under the screen. I knew Cingular would give me a lot of slack about trying to return it so I told them the screen had "Intermittent malfuncions" and they swapped it with no trouble.
Unfortunately sometimes to get what you want you have to tweak the system a little.
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Old 04-10-2006, 09:27 AM   #4 (permalink)
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It's worth a shot.

As far as the plastic OEM holsters are concerned, I've never had problems with them from the 6230 to the 8700c. It's a very YMMV issue. I definitely know of people who always have problems with the plastic OEM holsters.
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