04-10-2006, 11:03 PM
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| | Help with my puzzle... BB won't connect to GPRS/EDGE
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Hi Everybody - I've been a long time observer of this board, but only recently registered. I have had several Blackberries over the past few years - all through Cingular and have never really had any problems. I work out of my home in suburban-Philadelphia and many days, the device does not leave the house.
About a week ago, Cingular replaced my 7100g with a refurbished one after a warranty claim (display stopped working). Initially, everything worked fine with my new device - then, last Thursday, I noticed that I was no longer getting emails. Upon further review, I noticed that the device was not connecting to GPRS - only GSM. Thinking there was a problem with the device, I called Cingular support --- after some troubleshooting, the tech said that I must have a bad antenna and/or SIM card and that he would send out another unit. When I asked if it was possible to get a different model in light of the problems I was having, he checked with his manager and told me he'd send out an 8700c as a replacement. Later that night, I was out running errands when I noticed that my 7100g was connected to GPRS again and was receiving emails --- however, when I got back home, it reverted back to GSM. Bear in mind that I have NEVER had a problem getting a solid GPRS signal from my house in the past.
Anyhow, I got my 8700c today with a new SIM card. Low and behold, I am having the same problem! I can still only get a GSM signal - a good one too - usually 3-5 bars. I upgraded the device software to 22.214.171.1246 (CSL) hoping that might solve things, but to no avail. I called Cingular support again - he checked the towers in my area and indicated that all seems normal. He told me that even if I only had 2 bars, the device should still connect to GPRS, or with the 8700c, EDGE.
He asked if the device was a refurb, and I told him that I thought it was as the packaging was not sealed. He then opened an "issue ticket" and said that Cinugular techs would have to run tests in my area and I would hear back by Thursday afternoon. If they did not find anything wrong, Cingular would send me out another 8700c as a replacement --- but it seems very strange that two devices would experience the same connectivity problem.
I have not yet had the chance to leave the premesis to see if I can connect to EDGE when away from home - but I'd bet that I will be able to. Has anyone else experienced anything like this? Any suggestions for me or for Cingular as to how to troubleshoot/resolve this one?
Worst part is that I can't even complete the enterprise activation until I get an EDGE signal... bummer...
Thanks for any insights you can provide.