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Old 04-10-2006, 11:03 PM   #1 (permalink)
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Default Help with my puzzle... BB won't connect to GPRS/EDGE

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Hi Everybody - I've been a long time observer of this board, but only recently registered. I have had several Blackberries over the past few years - all through Cingular and have never really had any problems. I work out of my home in suburban-Philadelphia and many days, the device does not leave the house.

About a week ago, Cingular replaced my 7100g with a refurbished one after a warranty claim (display stopped working). Initially, everything worked fine with my new device - then, last Thursday, I noticed that I was no longer getting emails. Upon further review, I noticed that the device was not connecting to GPRS - only GSM. Thinking there was a problem with the device, I called Cingular support --- after some troubleshooting, the tech said that I must have a bad antenna and/or SIM card and that he would send out another unit. When I asked if it was possible to get a different model in light of the problems I was having, he checked with his manager and told me he'd send out an 8700c as a replacement. Later that night, I was out running errands when I noticed that my 7100g was connected to GPRS again and was receiving emails --- however, when I got back home, it reverted back to GSM. Bear in mind that I have NEVER had a problem getting a solid GPRS signal from my house in the past.

Anyhow, I got my 8700c today with a new SIM card. Low and behold, I am having the same problem! I can still only get a GSM signal - a good one too - usually 3-5 bars. I upgraded the device software to 4.1.0.286 (CSL) hoping that might solve things, but to no avail. I called Cingular support again - he checked the towers in my area and indicated that all seems normal. He told me that even if I only had 2 bars, the device should still connect to GPRS, or with the 8700c, EDGE.

He asked if the device was a refurb, and I told him that I thought it was as the packaging was not sealed. He then opened an "issue ticket" and said that Cinugular techs would have to run tests in my area and I would hear back by Thursday afternoon. If they did not find anything wrong, Cingular would send me out another 8700c as a replacement --- but it seems very strange that two devices would experience the same connectivity problem.

I have not yet had the chance to leave the premesis to see if I can connect to EDGE when away from home - but I'd bet that I will be able to. Has anyone else experienced anything like this? Any suggestions for me or for Cingular as to how to troubleshoot/resolve this one?

Worst part is that I can't even complete the enterprise activation until I get an EDGE signal... bummer...

Thanks for any insights you can provide.

Jordan
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Old 04-11-2006, 12:08 AM   #2 (permalink)
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Try changing the network from Automatic to Manual. Search for available network and try connected to any listed. This doesn't explain the problem, but may be a work-around in the short term. It is possible that Cingular is experiencing a tower problem in your area.

To complete your EA, get your new password and activate it while out to lunch where you get a better signal.
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Old 04-11-2006, 12:11 AM   #3 (permalink)
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i'm assuming that your account provisioning is okay, as well? i would hope the rep would have verified that first, but just checking...
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Old 04-11-2006, 11:15 PM   #4 (permalink)
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cingular is having data issues on some of their towers and they are working to resolve these issues...that is why in some areas you may notice you have full gprs/edge and some areas you will only have gsm...its not a phone problem nor is it a signal strength problem, its a data problem at the towers/radios themselves.

no eta unfortunately.
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