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Old 04-10-2006, 10:32 PM   #1 (permalink)
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Question Delete in Outlook..not Deleting on 8700c

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If I delete an e-mail from my handheld it is deleted from Outlook. However, if I delete an e-mail from Outlook or move it to a different file it is not deleted from my handheld inbox. Any help would be appreciated.
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Old 04-11-2006, 06:43 AM   #2 (permalink)
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Quote:
Originally Posted by txschafers
If I delete an e-mail from my handheld it is deleted from Outlook. However, if I delete an e-mail from Outlook or move it to a different file it is not deleted from my handheld inbox. Any help would be appreciated.
Are you using a BES or BIS or desktop redirect? BIS and desktop redirect will only reconcile one-way; changes on the BB will be reflected in the external mailbox, but not the other way around.
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Old 04-11-2006, 09:13 AM   #3 (permalink)
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I am on a BES.
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Old 04-11-2006, 05:20 PM   #4 (permalink)
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When you mean delete do you mean PURGE (empty) the deleted items folder?

If so 1st we need to know if your company has set a 1 day holding of those emails within the MS Exchange Server/Notes Domino Server, and then if they're auto deleted.if you delete them too quickly then the BB HH wont see them because it cannot reconcile them but a quick Reconcile Now on the HH may remedy the situation on a time by time basis.
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