BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-14-2006, 07:59 PM   #1 (permalink)
New Member
 
Join Date: Apr 2006
Model: 7130e
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 7130e Bluetooth Headset Echo for person speaking to me

Please Login to Remove!

Hi all,
My wife and I both purchased a 7130e and a pair of bluetooth headsets. We have now tried several different headsets - but we seem to have an "echo" problem when making a call to one another.
If I am NOT wearing the bluetooth headset on my 7130e - but my wife is and I call her from my 7130e to her 7130e when I speak - I hear myself echo a half second or so after I speak - it is quite disconcerting. That is, the person who is speaking to the person wearing the bluetooth headset hears the echo.
Now if I call my wife from a different phone - i.e. I use a land line and she is on the 7130e with the headset - then no echo.
Therefore if we are both speaking to one another on our 7130e's and we are BOTH wearing our bluetooth sets - then it sounds very strange.
This is REALLY weird - but it happens EVERYTIME.
Just wondering if anyone has heard of anything like this, whether there are software updates available for the 7130e to address bluetooth issues?
Any info would be great.
Thanks.

This is diffecult to tack down as the person using the 7130e with the bluetooth headset does not hear the echo - the person calling does.......
Offline  
Old 04-15-2006, 04:44 AM   #2 (permalink)
New Member
 
CMiddleton's Avatar
 
Join Date: Mar 2006
Location: Ohio
Model: 8130
Carrier: Verizon
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default volume

Monkman,

I experienced the same problem with my Motorola Bluetooth Headset. In my case the people who called me also complained of an echo. After I turned my listening volume down, it solved the problem. The earpiece is in such close proximity to the microphone that it causes a loop effect, thus the echo.

This also explains why it happens to you and not your wife, she doesnt require the same amount of volume to hear.

Try turning the speaker on your BT down and see if it helps.
Offline  
Old 04-15-2006, 10:10 AM   #3 (permalink)
New Member
 
Join Date: Apr 2006
Model: 7130e
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Yeah tried that

Hi - thanks for the reply. I had actually got that recommendation from the tech at the cell phone dealership. So we tried - but you have to turn the volume down so low to prevent the echo that you can barely hear the person who is speaking to you.
We have now tried seven different bluetooth headsets - and everyone of them do this to varying degrees. That is, one one headset we can turn the handset volume down by three "bars" and we can hear no echo - or on others it has to go down almost to zero.
Weird thing is if we turn down the volume on the handset then if you adjust the volume on the earpiece (headset) - it turns the volume on the "handset" back up also...
Anyhow after going thru seven differnt ones we seem to have found one that almost works.....at least so far the Motorola H700 seems to create almost no echo - so I'll probably go with that (the Jabra BT500 was almost as good - though not quite....).
Hopefully we have a solution......
Thanks for your reply and suggestion.

PS. Did you mean turn down the volume on the "bluetooth headset" and turn "up" the volume on the " 7130e handset" or vice versa - cos we were told to try it the other way round (i.e. vice versa)....?
Offline  
Old 04-15-2006, 12:54 PM   #4 (permalink)
CrackBerry Addict
 
Raven's Avatar
 
Join Date: Feb 2006
Location: Colorado Mountains
Model: 8130
OS: 4.5.0.56
Carrier: VZW
Posts: 923
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

have you tryied to trun on the Automatic Volume Control?
In Phone Mode > options > enhanced audio

I have a 7130e & a plantronics 320, i have not noticed any echo or have people calling me.
__________________
All things are possible, except for skiing through a revolving door...
Offline  
Old 05-30-2006, 04:21 PM   #5 (permalink)
New Member
 
Join Date: Jan 2006
Model: 7130e
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have exact same problem...I've tried many headsets and the people always complain of echo regardless if they are on land line or cell phone. I'm trying to decide if I should give up on bluetooth with my 7130e or try again.

I was thinking to try the Jabra JX10 or the HS850.

Can anyone tell me how these work in regards to echo???

THANKS SO MUCH
Offline  
Old 05-31-2006, 10:32 AM   #6 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2006
Location: RI
Model: 8310
Carrier: AT&T
Posts: 204
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The issue is not with the bluetooth. It's with the 7130. If you are having the same issue I am having on my 7130. I will be on a call with someone, they will get a echo in there ear when they talk. So they here themself. I have no issues on my end. I get this problem with or with out bluetooth, land line or cell phone on any network. This started about 2 months ago. I swaped out the phone with verizon, and still have the issue. So after I called them back to tell them that I was having the same issue, they told me to press *** send after every call that I had this problem with so they could look at what tower and trumping group to see if it was a network issue. After about a week they called me to tell me that it wasn't the network, so it must be the phone.So they are sending me out a new phone. P.S. this wil be the 4th time I will be swaping out my 7130 and I'm Getting sick of this!!!!!!!!!!!
Offline  
Old 05-31-2006, 11:42 AM   #7 (permalink)
New Member
 
Join Date: Jan 2006
Model: 7130e
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have been experiencing the same issue with echo for about 2months. Doesn't have anything to do with Bluetooth in my case. The person I'm talking to will tell me they can hear themselves echo....neither of us will be using Bluetooth.

It's very frustrating and intermittent. I find myself putting off important calls until I can do so from a landline so my caller doesn't have to deal with this embarrasing problem. I called Verizon and they told me they couldn't do anything and I'd have to bring the phone into the store. In their usual fashion, they act like I'm the only one who ever reported such an issue.
Offline  
Old 06-01-2006, 09:02 AM   #8 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Apr 2006
Model: 9000
Carrier: AT&T
Posts: 394
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have a BB 8700G and have this problem as well. Whenever I use the headset, whoever I'm talking to gets an echo of themselves. This only happens when I'm using the headset. If I'm in the middle of the call and I turn off the headset and go back to my phone, the echo is gone. Pain in the damn ass if you ask me.
Offline  
Old 06-11-2006, 12:41 PM   #9 (permalink)
New Member
 
Join Date: Oct 2005
Model: 8830e
Carrier: Verizon
Posts: 14
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The Plantronics 320 has worked the best for me on both BB 7250 and 7130e. Motorola headsets have echos (the 2 I tried-don't remember the models)...
Offline  
Old 07-09-2006, 12:23 PM   #10 (permalink)
Thumbs Must Hurt
 
$tockmarket's Avatar
 
Join Date: Dec 2005
Location: CA
Model: 9630
Carrier: Verizon
Posts: 88
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

We're having the problem too and it has nothing to do with Bluetooth. Very embarrassing when you use this as a business phone. BTW, we got the same response from Verizon, "not the network, must be the phone". Well we received new phones with the same old problem. If you're hovering and reading this, and have the same problem post! Verizon and BB need to know this is epidemic.
__________________
Bleeding-Heart Liberal

Last edited by $tockmarket : 07-09-2006 at 12:25 PM.
Offline  
Old 07-09-2006, 09:16 PM   #11 (permalink)
Thumbs Must Hurt
 
DINide's Avatar
 
Join Date: Feb 2006
Location: Chicago
Model: 9650
Carrier: Sprint
Posts: 121
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

i've heard that moto BT headsets dont do too well with BBs. jabra and plantronics seem to be favorites.
__________________
A Good Friend Will Bail You Out Of Jail. BUT, A True Friend Will Be Sitting Next To You Saying..."DAMN WE F#*ked UP!"
Offline  
Old 07-12-2006, 01:38 AM   #12 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2006
Model: 8130
Carrier: Verizon
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I do not have this problem with my 7130e from VZW.
Offline  
Old 07-12-2006, 05:55 AM   #13 (permalink)
Thumbs Must Hurt
 
FlyingElvis's Avatar
 
Join Date: May 2006
Model: 9630
Carrier: Verizon Wireless
Posts: 80
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Echo3
I do not have this problem with my 7130e from VZW.
Same here.

I use the Motorola H700. Great device. I love how opening and closing the boom automatically connects or disconnects.
Offline  
Old 07-12-2006, 08:29 AM   #14 (permalink)
New Member
 
Join Date: Jun 2006
Model: 7130e
Carrier: Verizon
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am having the same echo problem with my Verizon 7130. They have replaced the handset three times and the problem persists. Technical support told me to dial *** after each problem call, and they would get back to me. It has been several days, and I have not heard back from them and I am not optimistic that they will solve or acknowledge the problem.

The problem makes the 7130 useless for telephone calls. I have re-activated my old 7250 - works perfectly.

I am going to push Verizon to take the unit back.
Offline  
Old 07-12-2006, 10:15 AM   #15 (permalink)
Thumbs Must Hurt
 
fireman's Avatar
 
Join Date: Apr 2005
Location: Minnesota
Model: 9530
Carrier: VZW
Posts: 128
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I don't have any problems with my 7130e with vzw and I use bt all the time. I switched from plantronics to the flamingo and nxzen and both work flawlessly.
__________________
I type a 101 words a minute. But it's in my own language.
Offline  
Old 07-12-2006, 04:14 PM   #16 (permalink)
Talking BlackBerry Encyclopedia
 
Crupp's Avatar
 
Join Date: May 2006
Location: Atlanta, GA
Model: 9000
PIN: 249e66f1
Carrier: AT&T
Posts: 218
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I just recieved my second phone for the echo problem. I too was getting the problem with or without the headset. I am going to try the new phone with my Plantronics 510 to see if the problem is fixed.

Verizon fought me until my last call when the tech could here himself talking!!
__________________
PIN: 249E56EF
BB Bold 4.6.0.282
Offline  
Old 07-12-2006, 10:57 PM   #17 (permalink)
New Member
 
Join Date: Jul 2006
Model: 7130
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Verizon 7130 echo

The echo issue described here is the same we have on a large number of 7130 devices we have. We also started having problems with not being able to adjust the volume (thumbwheeel) during a call. The only work-around is you can reset the device by talking out the battery.

Everything seems to work for a day or two max after a reset. Verizon is telling us the same B.S. It's not their network, it must be the phone. We have swapped out no less than 6 devices this week. Several of these have been swapped out more than once in the past week or two. The problem continues to exist. Some right out of the box. Interesting part is that the problem started to surface about two months ago (like several others reported here too). Our environment has a mixture of Verizon (70%), Cingular 20% and T-Mobile (10%). Only the Verizon 7130 phones seem have a consistant echo issue.

V E R I Z O N .... Are you listening to your users???
Offline  
Old 07-23-2006, 07:56 PM   #18 (permalink)
Thumbs Must Hurt
 
$tockmarket's Avatar
 
Join Date: Dec 2005
Location: CA
Model: 9630
Carrier: Verizon
Posts: 88
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

So sorry to hear the troubles but so glad folks are finally posting. I was beginning to think my business partner and I just had bad luck when it came to the 7130e.

KEEP POSTING!
KEEP CALLING!
KEEP DEMANDING REPLACEMENTS UNTIL THEY FEEL THE STING IN THEIR POCKETBOOKS!
Offline  
Old 07-28-2006, 03:33 PM   #19 (permalink)
New Member
 
Join Date: Aug 2005
Model: 7130g
Carrier: Rogers
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Can't connect to Plantronics 320

My 7130g can't even find my Plantronics 320. The plantronics worked with my 7100 but doesn't with the 7130g.

What could I be doing wrong??
Offline  
Old 07-30-2006, 07:05 AM   #20 (permalink)
Knows Where the Search Button Is
 
Join Date: Oct 2005
Model: 7520
Carrier: Verizon
Posts: 20
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Same problem with echo here.
Just got replacement unit today and will let you know if echo goes away.
Everyone I talk to, BT or handset hates my phone.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.