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Old 04-18-2006, 03:58 PM   #1 (permalink)
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Question Troubles: Adding a second line to Nextel 7100i

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Hello guys,

I wanted to relay a problem I've been dealing with, and see if anyone out there may have encountered this in the past. I apologize if my post is long, but I wanted to be sure to include all the relevant information.

I'm currently the admin for all the Nextels for my company, about 80 phones in all. Not huge, but not exactly small either. Anywho, I used to carry a BB 7520, and also carried a personal phone that was on TMobile's network. I decided that it was much less trouble to put both lines on a single handset, so I ported the personal line over to Nextel, and had a technician add that line as a second number for the BB 7520. And it worked pretty well; I didn't know on which number I was receiving a particular call, but updating my BB addresses with my personal numbers made it pretty easy to see whether or not I was receiving a business call. Plus, I didn't have to carry two phones.

A month or so later, I got my hands on a BB 7100i, and liked it much more than the larger 7520. So, had Nextel migrate my two number-accounts over to the SIM in the 7100i (the 7520 SIM is a 32k SIM, the 7100i uses a 64k). And, of course, that's when everything went to hell in a handbasket.

The personal line, the secondary one added to the BB 7520, does not ring on the 7100i. The calls go to voicemail. But here's the strange thing; when calling the personal line, the handset is processing some sort of network traffic from the call. I don't know if you guys notice this, but when you place a handset near an unshielded speaker while it is processing network traffic, you will electromagnetic pops and hisses, static from interference emanating from the handset's transmissions. Well, I can set this phone near a speaker, dial the personal line, and the static starts up... Something is trying to talk to the phone. However, I'll then get the voicemail. If you leave a voicemail, you then get the network message on the phone telling you that you have a new voicemail message. Very odd...

Anyway, I've been back and forth with Nextel and BlackBerry about this. When I initially added the second line to the 7520, the technician on the phone didn't even blink... They added the line and said have a nice day. But now, the Nextel techs don't know what's going on, a network ticket they opened for me was closed without any update at all, and the BB techs are telling me that two lines on a BB handset simply isn't supported.

So yeah, goodtimes. I don't think I'm going to have much luck with this situation, but I thought I'd post there to see if anyone has seen this problem before. I know I can't be the only guy in the US that has tried to add a second line to a 7100i... You would have thought I was asking these techs to help me wire up an I.E.D. with my phone, the way they were continually dumbstruck by my request.

Finally, a question: If two lines aren't supported by BB phones, was the second line working on the 7520 just a fluke?
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Old 04-20-2006, 01:54 PM   #2 (permalink)
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I have a question, where was the indicator located for line 1-2 on the 7520?
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Old 04-20-2006, 02:52 PM   #3 (permalink)
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Quote:
Originally Posted by djdonnyk
I have a question, where was the indicator located for line 1-2 on the 7520?
There isn't one. The phone will ring for either line, but you don't necessarily know which line is receiving the inbound call.
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