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rdrakea 04-18-2006 09:19 PM

8700c not reconciling with BIS
My 8700c with Cingular is not reconciling wirelessly with BIS. When I go to the message options and then Email Reconciliation, for "Message Services: Web Client" there are no options. It is just blank. Any ideas? I have resent the service book.

Soapm 04-19-2006 01:48 AM

Try resending the service books via the BIS website.

Starz26 04-19-2006 10:46 AM

you will have to call Cingular blackberry support to have the add that to your BIS if resending the service books does not help. Some account have the wireless sync disabled for whatever reason.

KCM 04-19-2006 10:55 AM

Does 'reconcile' pretty much mean matching the BB email to what's on the desktop? I have yahoo mail set up on the 8700g and have tried to select 'reconcile now' but I don't see anything happening....I have messages in my outbox in yahoo mail that aren't on my BB (since they were there before I got my BB on Monday). Any way to make these mirror?

Starz26 04-20-2006 08:32 PM

The only way for reconcile to work is with redirector or BES. Until Cingular get the new version of BIS.

As for Yahoo mail, or any mail server, it will not reconcile messages pre BIS setup.

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