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Old 04-18-2006, 11:44 PM   #1 (permalink)
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Question Newbie - Transaction Error - Bad Format - 7290

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My company released BB 7290's to many of us a few weeks back. After initial setup, everything seemed to be going well. Somehow, last week, I started not being able to send or reply to e-mails, but I can receive them with no problem!! I do not know if I mistakenly turned a feature on or off, and as a newbie user, have exhausted all options that I can think of within the BB or the desktop software.

When I compose an e-mail, and I try to send it, SEND is not an option in the header. If I try to reply to an e-mail, it gets sent back with a red "X", with the message status: Transaction error - Bad Format.

Has anyone else run into this before? I tried to search this in the threads for a half an hour, with no results. Any help would be greatly appreciated.

Thanks!
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Old 04-19-2006, 12:04 AM   #2 (permalink)
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Have them resend the service books to you. YOu can do it yourself from Desktop manager by manually regenerating a decription key. Don't have it on this PC so can't give the exact name. It's under Redirector. I think the third tab.
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Old 04-19-2006, 02:35 AM   #3 (permalink)
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Tried that already, no luck. Any other ideas??
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Old 04-19-2006, 07:02 AM   #4 (permalink)
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Definitely a Service Book problem in my opinion. Classic symptom.

KB-02567 on the support site
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Old 04-19-2006, 08:39 AM   #5 (permalink)
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Well if resending the service books did not fix it it is time to reinstall the software since apparently something was corrupted at installation time.
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