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Old 04-25-2006, 12:57 AM   #1 (permalink)
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Default Idokorro Mobile Desktop - crashes / reboots immediately 8700c

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I got the demo of Idokorro Mobile Desktop. Latest version 1.0.36 downloaded on 4/25/06. When I set it up, I got my trial key and tried to connect to my home computer. Home Computer running UltraVNC server v1.01. The desktop computer is 32bit color, 1280x1024 monitor. my BB 8700c is able to connect (direct TCP/IP) and the desktop starts to load (checker screen saying "loading") but then my bb immediately crashes/reboots. I tried this 3 times in a row. Upon reboot, I get an error dialog:

uncaught exception java.lang.ClassCastException

Does anyone have any advice? or have you had the same problems? please let me know!!
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Old 04-25-2006, 08:23 AM   #2 (permalink)
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Hello,

Please send this information to our support team at [email address] and someone will help you, we need to get more information from you so that we can reproduce the issue.

Once we can reproduce it, it sounds to me like it should be an easy fix, since you say it is happening consistently.

The Idokorro Team
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Old 09-25-2006, 10:31 PM   #3 (permalink)
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i have the same problem
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Old 09-26-2006, 06:48 AM   #4 (permalink)
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We have had a few different reports of this and I can suggest two ways to resolve the problem.

1) It is normally related to the version of the VNC server and re-installing the VNC server or (more often) upgrading it to the latest version will usually resolve the problem

2) It only happens when making direct TCP/IP connections. By going to Options in Mobile Desktop you can change the connection method from Direct Carrier TCP/IP to BIS - Internet Browser (if you do not have a BlackBerry Enterprise Server) or to BlackBerry Enterprise Server/MDS (if you do).

A connection through BIS is comparable in speed to a direct TCP/IP connection.

If you are still having problems please contact us directly at [email address]
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