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Old 04-26-2006, 04:43 AM   #1 (permalink)
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Default Failure to Synch Contacts from Lotus Notes on New 8700g

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Apologies for the fact that this is a copy of a message I posted on the general forum....
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OK - so I have searched the forum but not found an answer. Have had the same problem explained above (failure to synch address book) with Address Book. I can synch everything else OK.

I get an "unable to write data" at the end of the address book synch. It originally appeared to fail before the last 22 contacts from Lotus Notes were written to the Blackberry 8700g. The same Lotus database worked fine on my previous bb 7730. I am using Ltous Notes v7 but as mentioned, that worked OK with the 7730.

I have tried every option to fix this that I can find on the forum. Have uploded latest pacthes. Have updated the hand held and desktop software - several times and versions. Have tried wiping the contacts in the bb handheld several times using both 10x incorrect password and using the backup/restore option. Have tried deleting contacts in Lotus and creating new contacts in the hand held itself but in every case, the next synch wipes any changes on bb and uploads all but the last few contacts to the bb from Notes.

I don't think this can be corrupted memory in the handheld. I can see where the contacts fail and have deleted the contact records either side of the fail point but it still occurs. I have deleted enough contacts that now a smaller set of contact records are failing to be written to the handheld but when this issue started, I had a total of 1253 contacts in Notes with only 1218 or so being successfully synch'd. Now I have 1170 contacts in Notes with only 1160 or so being syched. I also don't think this can be a volume issue or running out of memory. I have over 40Mb of free memory left on the device.

I can't help thinking this might be related to security on the handheld - something blocking the final writing of data to the device - but that's just a guess. Perhaps co-incidentally, the progress indicator on the desktop manager is ALWAYS at the last bar of the synch progress when this fails.

Any ideas anybody?
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Old 04-26-2006, 05:01 AM   #2 (permalink)
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Well this is embarrassing! I just solved my own problem. After posting the thread. I re-looked through a couple of older messages and got the idea to look at the Lotus Notes contact records again - one by one. I had done this earlier - a few times - but this time around found a recently created BLANK contact record in Notes. Once I had deleted it, the synch worked fine. I don't know how it got there but everything now seems to be OK.
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