BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-12-2006, 12:58 AM   #1 (permalink)
New Member
 
Join Date: May 2006
Model: 8100
Carrier: telstra
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default no email settings in messages/options.

Please Login to Remove!

Our company is on BES4.0 and we have got our first 8700G blackberry. We have transfered from a 7230 to 8700 successfully. Everything works apart from there is no email settings in messages\options. Only General Options and Email reconciliation are there. But when i place the SIM back in the 7230 device the email settings and email filters return.
Has anyone any ideas why this is occuring.

Thanks

Offline  
Old 05-12-2006, 07:45 AM   #2 (permalink)
Retired BlackBerryForums.com Moderator
 
d_fisher's Avatar
 
Join Date: Oct 2005
Location: Columbus, OH
Model: 9700
OS: SID 6.7
Carrier: AT&T
Posts: 4,455
Post Thanks: 0
Thanked 2 Times in 1 Post
Default

Did you reactvate the account on the new BlackBerry? Those settings only show up after the device has been activated.
__________________
Doug

Remember, please try searching first!

Need a screenshot? ... Like JavaLoader?
Try using BBscreen .....Use JL_Cmder!
or BBScreenShooter!

[SIGPIC][/SIGPIC]
Offline  
Old 05-12-2006, 07:58 AM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Nov 2005
Location: Statesville, NC
Model: 8100
Carrier: Cingular
Posts: 101
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

When I have had missing options in the past, specifically with Address Book Reconciliation, I have gone into the Service Books, deleted Desktop [SYNC], and then undeleted it, removed the battery for 30 seconds, popped it back in and the options were there. This is what Cingular Data Support had me do once to fix a similar issue.
Offline  
Old 05-12-2006, 08:16 AM   #4 (permalink)
BBF Moderator
 
Stinsonddog's Avatar
 
Join Date: Mar 2005
Location: Northern California
Model: 9700
PIN: Agaboobie
Carrier: AT&T
Posts: 5,518
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

You can also have your Admin resend service books or manually regenerate an encryption key from Desktop Manager. That will resend the service book.
__________________
Shortcuts Rule!! Download Link:[Stinsonddog's Blackberry Tips ] GET TORCHED
@ Stinsonddog
Offline  
Old 05-12-2006, 02:27 PM   #5 (permalink)
Zro
CrackBerry Addict
 
Zro's Avatar
 
Join Date: Mar 2005
Model: 8800
Carrier: Rogers
Posts: 597
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

And since it's an email option that missing, delete the Desktop [CMIME] service book.

[SYNC] is for PIM synchronization.

Also, instead of resending them, sometimes it works to just undelete it (click the thumbwheel and choose undelete will undelete the last deleted service book)

Zro
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.