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Old 05-13-2006, 10:25 AM   #1 (permalink)
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Ok, so I called T-Mobile about the trackwheel issue, they are mailing me a replacement. But I have a few questions.
When I get the new device, can I use the backup utility to backup my old one, and then just load that file onto the new BB?
Also, looking around somewhere, I saw like fields to switch the PIN and IMEI numbers. Will I need to do this to get my device work? Will I have the same PIN?
Also, how how HOW do I wipeout the old BB before I mail it back? I see people saying "Do a USB wipe", but HOW do I do this?
Thanks in advance!
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Old 05-13-2006, 10:31 AM   #2 (permalink)
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Wirelessly posted (BlackBerry 8700g: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Yes back up the old device then restore that file to the new BB.
Yes you will have a new PIN with the new device and will need to update the BIS to work with the new device.

I personally would wipe the unit clean before sending it back to TMO
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Old 05-13-2006, 10:42 AM   #3 (permalink)
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How do I update the "BIS" on the new device? What exactly is that? (Yes, BRAND NEW to BB's...) sorry...
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Old 05-13-2006, 10:46 AM   #4 (permalink)
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Wirelessly posted (BlackBerry 8700g: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Go into browser and you will see 'Setup Internet Email' go to it then you will see the option of 'Change Handheld'

That will update the BIS with the new info.

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Old 05-13-2006, 11:01 AM   #5 (permalink)
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right that is what i was looking at... now on the NEW handheld when I go to that, do I put in my OLD PIN or IMEI? Or on my old handlehd, do I put in the new IMEI from the handheld I am getting in the mail?
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Old 05-13-2006, 03:48 PM   #6 (permalink)
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Wirelessly posted (BlackBerry 8700g: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Nope just hit the change handheld option from the NEW BB and it will take care of the rest. You should then start getting your email on the new BB

Last edited by LunkHead : 05-13-2006 at 03:49 PM.
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Old 05-13-2006, 04:06 PM   #7 (permalink)
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I'm no expert on the new BIS (which Rogers doesn't have ) but this sounds right. As a principle, everything now is your new PIN. The old PIN was associated with your old handset, i.e. may she R.I.P.
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Old 05-13-2006, 04:14 PM   #8 (permalink)
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Wirelessly posted (BlackBerry 8700g: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Oh one more thing, you will need to log in to the TMO BIS before it will allow you the change heanheld option. TMO login is your phone number and your TMO password.

Best of luck with the new BB
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