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Old 05-23-2006, 08:51 AM   #1 (permalink)
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Default 7130e not receiving email

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One of the director who has a 7130e at a remote location has not been able to receive any emails since his BB got activated back in April. I've requested the Exchange/BES team to delete and recreate his BES account..but I'm getting this answer from the Corporate helpdesk:

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In order to have that fixe ASAP you have to contact Local TAC for troubleshooting. (Reset, pin2pin, Wipe, reactivateů). If any of that works, incident should be escalated to E-IMC bu ETAC and they will inform the Deskside Support team only if local troubleshooting was completed unsuccessfully.

Peter Baran was activated on BES on April 13th 2006 by Tony P from the Exchange team.

P.S. a Wipe of the device has always solved those issues.

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Can someone explain to me what helpdesk meant by "wipe"????? What are the steps to do that? 2 directors here in my office have 7250's so I'm not too sure if the 7130e buttons and menus are the same..
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