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Old 05-25-2006, 04:27 AM   #1 (permalink)
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Default Blackberry not working in China

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Up to 6 months ago I was able to access the GPRS network with China Mobile. 4 months ago I was getting an error message "Data connection refused" when trying to log on and on my last trip 1 week ago I could only get access to GSM. the letters GPRS were not coming up at all.

I am with Vodafone Australia who have a roaming agreement with China Mobile but are unable to offer any useful information or advice.

I would be most appreciative if anyone could shed light on my problem.
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Old 05-25-2006, 10:35 AM   #2 (permalink)
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I was in China late March with no problem at all. Did you try reset?
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Old 05-25-2006, 10:40 AM   #3 (permalink)
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I just got here yesterday 5/24/06, no problems in Beijing or Changchun in the Northeast. excellent service with t-mobile on an 8700g
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Old 05-25-2006, 11:59 AM   #4 (permalink)
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I had the same problem, not quite as far away as you though. I went to Vermont where's there's not a drop of TMobile signal. The first time I had a GPRS signal. The second time it said data connection refused. The third time it was fine again??
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Old 05-25-2006, 12:09 PM   #5 (permalink)
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I'm not really contributing anything that will help you but I do have a friend that travels to China from Canada, and another that travels from Hong Kong, and neither has had any problems that I am aware of. It sounds like somewhere in the connnection between China Mobile and Vodafone Australia, the message is being transmitted that you are not entitled to data roaming. That would not be intentional and it could be difficult to resolve. I would just keeping pushing Vodafone Australia to be proactive on this. Your typical rep won't have any idea what to do so you need to get transferred to, and develop a working relationship with, someone focused on the international side.
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Old 05-25-2006, 01:35 PM   #6 (permalink)
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I was in Shenzen,Hong Kong, and Taipei during Week 20 2006 and had no problems whatso ever with my blackberry 7290.
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Old 05-25-2006, 08:27 PM   #7 (permalink)
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I had traveled five times since Sep 2005, My 8700 works great. have no problem on getting edge at BeiJing,ShenZhen,Xiamen, Shang Hai (China) and Hong Kong . Phone reception also feel like within US
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Old 05-25-2006, 11:16 PM   #8 (permalink)
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For those who traveled in China, any of you are with Cingular? I used to have a Tmobile, now I have Cingular. I don't know if there is any difference.

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Old 05-26-2006, 01:33 AM   #9 (permalink)
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Quote:
Originally Posted by badam
Up to 6 months ago I was able to access the GPRS network with China Mobile. 4 months ago I was getting an error message "Data connection refused" when trying to log on and on my last trip 1 week ago I could only get access to GSM. the letters GPRS were not coming up at all.

I am with Vodafone Australia who have a roaming agreement with China Mobile but are unable to offer any useful information or advice.

I would be most appreciative if anyone could shed light on my problem.
That happened to me once in Kunming, reset the phone by removing the battery then turn it back on again solved the problem. Has no problem using it in Beijing, Shanghai, Wuhan, Xian, Nanjing.

Does anyone know whether BB is available yet? My roaming data usage in China is costing about $10CAD per day with Rogers.
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Old 05-26-2006, 05:04 PM   #10 (permalink)
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I am with Cingular, using their unlimited international roaming.
I did experience some problems with accessing their network sometimes. I believe it might be a local network coverage problem.
Also, I think I had less problem with manual network setting set to China Mobile.
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Old 05-26-2006, 06:27 PM   #11 (permalink)
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Yes, it will only work with China mobile, not China Unicom. I suspect the "data service refused" message is caused by roaming on China Unicom instead of China Mobile.

I wish Rogers in Canada have unlimited internation roaming. It might just be cheaper for me to buy a blackberry from China Mobile next time I am there.
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Old 05-26-2006, 09:04 PM   #12 (permalink)
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Quote:
Originally Posted by pengrus
For those who traveled in China, any of you are with Cingular? I used to have a Tmobile, now I have Cingular. I don't know if there is any difference.

Thanks!
Cingular,
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Old 05-26-2006, 10:18 PM   #13 (permalink)
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i was in Taiwan, HK and China in March and April. I have a 7100g w/ Cingular and it worked great! Make sure you get the unlimited international data plan.
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Old 05-26-2006, 10:40 PM   #14 (permalink)
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Quote:
Originally Posted by txchad
i was in Taiwan, HK and China in March and April. I have a 7100g w/ Cingular and it worked great! Make sure you get the unlimited international data plan.
Sounds good. Thanks a lot!
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Old 05-26-2006, 11:58 PM   #15 (permalink)
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Quote:
Originally Posted by txchad
i was in Taiwan, HK and China in March and April. I have a 7100g w/ Cingular and it worked great! Make sure you get the unlimited international data plan.
There is a list on 8700 of carrier at
Option>Network>My Preferred Network List

Is T-Mobil, Cingular, Roger has different List??
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Old 05-27-2006, 01:33 AM   #16 (permalink)
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Thanks for all the responses.

Near the border of Hong Kong and Shenzhen I was able to log on OK to the HK networks. But in Shenzhen my Blackberry wouldn't move past the GSM letter.
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Old 05-27-2006, 01:34 AM   #17 (permalink)
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Thanks. I will try reset next time I go.
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Old 05-27-2006, 06:29 AM   #18 (permalink)
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I've had some occasional problems in Mainland China only, normally this is fixed just by turning the BB on and then off again, never had to do a battery pull. I was ther in April all month and I'm with Telstra Australia but just this month my company switched me to Vodefone AU like the original poster. I'm arriving Beijing on Monday night so I'll see how it goes.

Any problems, will post it here.
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Old 05-28-2006, 12:16 AM   #19 (permalink)
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FYI -

I have Cingular and in Taiwan/HK the 8700C works fine.

Back in April & May (May's not even over yet!) - In China, I'm not sure whether the OTA registration is locally based or something, but in certain cities I'd have to reset multiple times to get the GPRS connection.

So I called Crapular when I returned to the U.S. - they unlocked my phone for me - now I can search for different networks in China. The helpdesk person told me that "just keep searching until you find a network that works and gives you the GPRS sign." The caveat is: you have to remember the name of the provider because the 8700C will go to a default Cingular network partner automatically - sometimes even with the phone being on.
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Old 05-29-2006, 06:58 PM   #20 (permalink)
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badam,

yeah, same deal now with Vodefone's roaming service in China. I'm stuck on GSM with China Unicom. Tried to do a manual network selection to China Mobile but all I get is no connection at all, just the SOS.

I'm pretty sure it needs to be China Mobile to get the BlackBerry services going.

As this is my first time in China roaming under Vodefone, there is the chance that my roaming wasn't set up properly so I'll give them a call later on and see what the story is.

I'm in Beijing at the moment but will soon move to Xiamen and later on to Ningbo. Maybe I'll get better luck in those cities.

cheers!
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