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shq1970 05-28-2006 12:49 AM

Verizon 7130e Problem
Hello all,

This is my first time posting so if I'm doing something wrong, I apologize. I couldn't find any other posts on my problem after I searched. My 7130e is completely frozen. I've tried removing the battery four or five times and the problem persists. The trackwheel and every other key don't respond when pressed. Oddly, if I holster the phone and then remove it, I can roll the trackwheel and it scrolls, but it does nothing when I press the trackwheel in to open an application. I haven't gotten the phone wet nor have I dropped it. I baby the thing. I got the phone from an authorized Verizon reseller. Should I bother going to an actual Verizon store or will they blow me off? The store where I bought the phone is out of town so I hope Verizon can help me. Lastly, I'd like to thank the forum as I've found it to be very informative. This is my first Blackberry and I never want to go back to any other device.

Thanks in advance for any advice/help

AL904 05-28-2006 08:49 AM

I would call Verizon Wireless tech support (data support.) It sounds, to me, like you have a defective 7130e.

gdpmumin 05-28-2006 09:14 AM

Yep, you need to have it relpaced. How old is it? You should have 14 days to return the unit. If you have a Verizon store in your area (doesn't matter if it isn't the one you got the phone at originally), I would start there.

shq1970 05-28-2006 11:29 AM

Thank you both for your help. The phone is just over a month old. It's strange because this phone had absolutely no issues whatsoever. I'll call Verizon data tech support.

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