Originally Posted by Taikun
I have the 8700c unlocked on tmobile and its has a manufacturer defect per troubleshooting from t-mobile. How do I get a functional device? I know I could do an exchange since the phone is still in warranty... the exchange is were I am sent a 8700c from carrier/RIM and then I send them my defected 8700c
Here is the problem...
I have called RIM and they said I would have to do it with the carrier/phone company. I then called the carrier/phone company and they said I would have to call RIM.
I am tired of the run around. How do I get a functional device? Especially since its unlocked. Who do I contact? Any help is appreciated.
T-Mobile won't help you because it is not their device, and RIM doesn't do replacements directly to the end consumer. You need to contact Cingular, but they are probably not wanting to do anything for you because you don't have an account with them. You will have to stay strong, because the device does have a 1 year warranty regardless. If you get too much grief, threaten to call your the state Attorney General.