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Old 05-30-2006, 08:39 AM   #1 (permalink)
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Default HELP with 8700g on T-Mobile in UK

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Okay, first post here and boy do I need help! I just got a BB 8700g on T-Mobile in the UK and have a few questions. Any help would be very much appreciated. Here goes:

1) It's the sending from multiple email addresses issue. The man in the shop said it could be done, the manual says it can be done but it can't. I called t-mobile and they said no. They also said that BBreply didn't work in europe. On T-Mobile I can't even get onto the web to download it and try so anyone got any suggestions on what to do?

2) Spam!!! I have 2 email accounts (both for domains I own). They are POP accounts and usually go to my destop email (through mail on an ibook). Does anyone either have a list of keywords to use for filters? Or the alternative seems to be to forward my mail to gmail and then to my bb. How do I do this? Do I set it up in gmail or on my computer and does this work if my computer is off?

Basically I still want emails to go to my computer but copies to bb (via gmail to stop the spam).

3) Last point. I am on an ibook and I can't delete messages on the t-mobile instant email screen. I can from my girlfiends pc but not the ibook. Anyone got a suggestion as to what to do?

Thanks for any help you can offer.
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Old 05-30-2006, 11:03 AM   #2 (permalink)
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1) You will have the option for multiple sent from addresses once T-Mobile UK upgrades to BIS 2.0 (since your talking about an inbox in 3 they're still using 1.8). You'd have to ask T-Mobile when they plan on doing this upgrade

2) First, set your main filter to "do not forward to handheld". Second, set up a filter that sends email to your handheld if your POP accounts are in the "to" or "cc" field. This will stop alot of spam. I've got mine set up this way and get none to my handheld. If you still get spam then you'll have to block it based on the domain or something along those lines.

3) You need to be using Internet Explorer or an older version of Netscape in order for the BIS site to work properly. If your using anything else the delete button tends to be greyed out

Hope this helps
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Old 05-31-2006, 01:50 AM   #3 (permalink)
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Default Thanks - one more question

Thanks for your answers. Just a couple more things:

1) I think t-mobile in the UK is on 2.0. When you go to 'about' on the bb it says platform 2.0.0.123. I called t-mobile and spoke to one of their blackberry guys and they blamed it on the bb server. They said everyone in europe uses the same? Would be good iff they could change it.

2) Fixed it. I actually decided to get a copy of all my mail sent to gmail as well as my usual account. I now forward from gmail and their spam filters are pretty cool.

3) What do I do if I don't want to use IE? I have safari and firefox, bugger!

4) Finally I want to be able to use a normal internet browser on my bb, not the t-mobile one for their limited sites. Is this possible in the UK and if so how?

Thanks for this, I know the emails are long but you are a life saver!!!
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Old 05-31-2006, 09:19 AM   #4 (permalink)
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1) when you sign into your BIS account do you have an inbox? if so you have 1.8 not 2.0. This article from RIM shows you how to tell which version you have:

http://www.blackberry.com/knowledgec...04674&vernum=1

2) congrats! glad it's working for you

3) at this point you don't have a choice - it's IE or an old version of netscape. I imagine in the futire this will change but don't quote me

4) you'd have to call T-Mobile - you might be able to get the BlackBerry Internet Browsing service added to your account (not sure if they limit what handhelds get it though - i know some carrier's do)

Cheers
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Old 05-31-2006, 09:57 AM   #5 (permalink)
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Default Thanks again

You are good!!!

I looked at the link and I use a t-mobile login page:

instantemail.t-mobile.co.uk

The login page looks like version 2.0 but the main page is def 1.8

Does this mean t-mobile UK will upgrade to 2.0 soon and therefore I will be able to send from different accounts?

Is ther like a guide to bb in the UK on t-mobile. I got a little book which had very little info and actually told me that I could chose which account to send from!!! How about that to add insult to injury!
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Old 05-31-2006, 10:26 AM   #6 (permalink)
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Quote:
Originally Posted by Blackberry-novice
You are good!!!

I looked at the link and I use a t-mobile login page:

instantemail.t-mobile.co.uk

The login page looks like version 2.0 but the main page is def 1.8

Does this mean t-mobile UK will upgrade to 2.0 soon and therefore I will be able to send from different accounts?

Is ther like a guide to bb in the UK on t-mobile. I got a little book which had very little info and actually told me that I could chose which account to send from!!! How about that to add insult to injury!
T-Mobile UK is definately not (yet) on BIS 2.0

T-Mobile UK call/brand the BB Internet Browser their "web n walk" browser. You need to ask how you get the service book for that. When you call their customer services dept persist until you get to second line support. Those guys/girls are quite good in my experience. Not sure if you have to upgrade to a 'web n walk' plan to get it. I did that anyway for unlimited general GPRS...

Even with BIS 1.8 you CAN choose which account mail is sent from - you just change the 'from' address at http://instantemail.t-mobile.co.uk. But you'll have to wait for BIS 2.0 to be able to select from multiple 'from' addresses when you send each mail. With BIS 1.8 you only have the one (customisable) 'from' address. So the liitle book is, I suspect, correct if you read it as was intended - "choose which [single] account to [have mail appear it's been] sent from"

Last edited by wibbly : 05-31-2006 at 10:29 AM.
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Old 05-31-2006, 12:32 PM   #7 (permalink)
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Default Will T-mobile upgrade

Okay, stupid question but is it just a question of time until t-mobile UK upgrades to 2.0? And if that happens I can then chose which account to send from?

If I get through to customer services what will the service book do for me in regards to getting onto the normal internet?

Is there a UK guide for bb 8700 users. I've tried the American tips sheets but lots of the stuff doesn't work for UK bb

Thanks again
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Old 05-31-2006, 01:08 PM   #8 (permalink)
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not sure about UK guides (as i don't live there )
all carrier's will eventually upgrade to 2.0 - however there's no set time as to who's going to do it when. it's dependent on RIM setting it up and the carrier wanting to release it. i know ppl have been waiting for Cingular to switch over (rumors are it will happen soon)

the service book will most likely add another browser icon to your handheld - and this should let you on the normal internet
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Old 05-31-2006, 02:20 PM   #9 (permalink)
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> Okay, stupid question but is it just a question of time until t-mobile UK upgrades to 2.0?

As far as I know, yes

> And if that happens I can then chose which account to send from?

That seems to be the case for everyone else on a BIS 2.0 service

> If I get through to customer services what will the service book do for me in regards to getting onto the normal internet?

It will get you a browser instance that doesn't go through T-Mobile's WAP gateway, so you'll be able to get to some sites that the 'WAP' broser appears to block. You also get many more of the browser settings available to you - like the home page setting! Not sure if you need to have the general GPRS APN set up to use it too.

> Is there a UK guide for bb 8700 users.

What you see is what you get, as far as I know. Here is a good place to ask about specifics, anyway.
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Old 06-01-2006, 01:06 PM   #10 (permalink)
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Quote:
Originally Posted by wibbly
> It will get you a browser instance that doesn't go through T-Mobile's WAP gateway, so you'll be able to get to some sites that the 'WAP' broser appears to block. You also get many more of the browser settings available to you - like the home page setting!
I'm on t-mobile uk with an 8700g. From the Options > About screen my platform is 2.0.0.123. To get to other web pages just hit the 'G' key when your browser is open and type in the web address you want.

I haven't had anything block me yet, but be advised that if you're on the InstantEmail account then you only get 3MB free for web browsing per month. I've had my Blackberry a couple of days and have used 5MB. Being on a business plan you can't check your web browsing usage either on the device or via any t-mobile web screen; you have to phone Customer Service to see what you've used. I was told today that I'll be charged an extra 3.84 for what I've used so far.
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Old 06-01-2006, 02:35 PM   #11 (permalink)
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Yes, you have to understand what plan you're on. And what browser instance you're using. I'm on a BIS service with a "web 'n' walk" plan. Gives me unlimited GPRS. So I use the Blackberry Internet browser (which T-Mobile UK brand their "web 'n' walk" browser). I don't use the T-Zones browser at all, as that goes through a WAP gateway and stops me getting to some sites. If you go for the "web 'n' walk" option you can get the BIS service price reduced from xxx163;10 a month to xxx163;5.88 a month, so it's not as expensive as it would otherwise be...

If you're on a BES, and can use your 'Blackberry browser' (rather than "T-Zones" browser) instance, then the browsing traffic is part of your email traffic and goes through your BES. Then you have a 50MB fair use policy, if I recall.

Worth checking...

Last edited by wibbly : 06-01-2006 at 02:38 PM.
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Old 06-12-2006, 12:38 PM   #12 (permalink)
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We have just started with T-Mobile in the UK...

We have SBS Exchange and really want some sync / reconcilliation services.

I understand that OWA in 2.0 supports this... can anyone verify?

For this reason I am waiting for 2.0 @ Tmob... Does anyone have any ideas when this might arrive?

Thanks in advance!!!

Rich
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Old 06-12-2006, 12:49 PM   #13 (permalink)
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your right
OWA does have snyc/reconciliation services w/ BIS 2.0
basically it will mark messages read/unread; sent emails from your handheld will show up in the OWA sent folders and emails deleted form the handheld will delete in OWA

keep in mind this is one way reconciliation only - changes made in your OWA will not reflect to your handheld.

no idea when T-Mobile UK will release it
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Old 06-12-2006, 02:24 PM   #14 (permalink)
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Default Had an email from tmobile Uk today

"With regard to the release of BIS 2. Currently we are still testing this but anticipate releasing it at some point in July. Obviously this may change depending on the outcome of testing but hopefully it should not be too long now.

If you have any further queries please do not hesitate to reply.

Best regards,

Miles

Business Helpdesk
Technical Data & Multimedia Support (TDMS)"
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Old 06-12-2006, 02:25 PM   #15 (permalink)
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Cheers maxcady808!!!
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Old 08-28-2006, 05:24 PM   #16 (permalink)
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I'm with Orange in the UK and they are running 2.x and I was disappointed to find I was not able to manage Blackberry email from BIS as with 1.8. It seems to me you could setup a filter which would not be sent to your Blackberry and therefore since not available through IBS would disappear into oblivion. Why can't we have the best of both worlds?
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Old 08-30-2006, 06:45 AM   #17 (permalink)
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Any news with Tmob.. we appear to still be on 1.8...
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