BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-03-2006, 08:29 AM   #1 (permalink)
Knows Where the Search Button Is
 
donsarlo's Avatar
 
Join Date: Jan 2006
Location: Barrie, Canada
Model: 9700
OS: 10.1....
Carrier: Bell Mobility
Posts: 46
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Can't delete messages on 7250 dated 5/31 or earlier

Please Login to Remove!

Up until today, I've not encountered this problem. However, today I was cleaning up (deleting) older email messages. Meesages sent or received June 1 or later deleted no problem. Messages sent or received prior to June 1 will not delete.

I'm a Bell Mobility subscriber (Toronto, ON, Canada), but am currently travelling in Pennsylvania area (Pittsburgh).

Is anyone else experiencing similar problems?

I've resent Service Books successfully, and it did not solve the problem.
Offline  
Old 06-03-2006, 08:32 AM   #2 (permalink)
BlackBerry Extraordinaire
 
Join Date: Oct 2005
Model: 8220
Carrier: WiFi hotspot
Posts: 1,009
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

What happens if you try Delete Prior?
Offline  
Old 06-03-2006, 08:37 AM   #3 (permalink)
Knows Where the Search Button Is
 
donsarlo's Avatar
 
Join Date: Jan 2006
Location: Barrie, Canada
Model: 9700
OS: 10.1....
Carrier: Bell Mobility
Posts: 46
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Nothing - no error message, and emails remain in inbox
Offline  
Old 06-03-2006, 01:53 PM   #4 (permalink)
BlackBerry Extraordinaire
 
Join Date: Oct 2005
Model: 8220
Carrier: WiFi hotspot
Posts: 1,009
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

To be completely clear: emails remain on your blackberry, or you can not delete them from WebClient?

Last edited by Berry One : 06-03-2006 at 02:13 PM.
Offline  
Old 06-03-2006, 02:06 PM   #5 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,806
Post Thanks: 33
Thanked 441 Times in 381 Posts
Default

Sorry if this is obvious, but have you tried popping the battery out and back in to reboot it?
Offline  
Old 06-04-2006, 05:15 AM   #6 (permalink)
Knows Where the Search Button Is
 
donsarlo's Avatar
 
Join Date: Jan 2006
Location: Barrie, Canada
Model: 9700
OS: 10.1....
Carrier: Bell Mobility
Posts: 46
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yes - on BIS 2.0 web client, there are no mail boxes, unlike the older web client. Customer support at Bell's only suggestion is to wipe the handheld and resynch with Outlook.
Offline  
Old 06-04-2006, 05:16 AM   #7 (permalink)
Knows Where the Search Button Is
 
donsarlo's Avatar
 
Join Date: Jan 2006
Location: Barrie, Canada
Model: 9700
OS: 10.1....
Carrier: Bell Mobility
Posts: 46
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by NJBlackBerry
Sorry if this is obvious, but have you tried popping the battery out and back in to reboot it?
Tried that too, no change. Messages dated 5/31 or older cannot be deleted.
Offline  
Old 06-04-2006, 07:33 AM   #8 (permalink)
BlackBerry Extraordinaire
 
Join Date: Oct 2005
Model: 8220
Carrier: WiFi hotspot
Posts: 1,009
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

May be you should follow suggestion from Bell customer support. This issue is very unusual.
Offline  
Old 06-08-2006, 09:45 AM   #9 (permalink)
New Member
 
Join Date: Nov 2005
Model: 8700g
Carrier: Tmobile
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have the same issue. Any update on this?
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.