06-05-2006, 11:46 AM
Retired BBF Moderator
Join Date: Mar 2006
Location: South Florida
PIN: T + PINT = QUART
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Not sure where you think the problem is. I AM trying to help you out. If asking questions is cause for problem, then I'm not sure what you're looking for.
Before, it sounded like you wanted to reflash the OS, activate the phone under a new account, and still access all the old account info. That came across as fishy. Typically, that's a request by someone who "found" someone's Blackberry.
I don't know if an OS wipe will reset the password, though I recommend that you shoot for that as a first choice. A search for "Javaloader" will help you find what you're looking for. After that, reload the OS, and restore her latest backup.
Like I said, it's a big "if". I'm not sure if that will reset the password issue, but it's the best option that I can think of.