06-08-2006, 11:47 AM
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| | Cingular 8700c on BES freezes constantly
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Sorry if this has already been discussed but the only thread I found was blackberryforums.com/archive/index.php/t-31263.html (I can't post urls yet so I took the www off.)
and it doesn't seem to have a resolution.
Basically our organization is running bes 4.0 (an early version, we had a problem upgrading because our SRP identifier had a lower case letter in it.) Everything was fine until we added 15 Cingular 8700c's to our system.
These 15 units constantly freeze. You can be typing, playing a game, whatever and the unit will stop responding for 10-15 seconds, no button will work, and then eventually it will unfreeze and you can use it normally. This appears to only occur when the antenna is on, but I haven't confirmed this yet.
Additionally attachment conversion via our attachment server doesn't function.
All other devices that we have, verizon, rim, tmobile, nextel, etc work fine, no lock ups, attachments convert properly, etc. Its just these cingular 8700c's that are having problems. This problem occurs both domestically and internationally.
In addition the handheld is running the latest software from Cingular (126.96.36.199.)
Earlier today I went to two users that are having the problem and noticed something odd though it might just be a coincidence, both units froze at the same exact moment and unfroze at the same moment.
Anyone know what this problem is? Cingular has been of no help, they just told us to reload the software or hard reset the unit, neither of which has worked.
Thanks in advance,