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Old 06-12-2006, 02:11 PM   #1 (permalink)
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Wirelessly posted (7130e: BlackBerry7130e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

Had the 7130e for a little over a week and its been hell. First they had problems with porting my numbre
2nd they deleted my BB plan on Sunday morning. They fixed it everything was working.
3rd I notice today I was not receiving email. Tried to log into my BIS by PC and it kept rejecting me. Talked to CS and tech group but they could not figure it out. They have to put in a ticket which could take 36 hours
Email is a must for my job
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Old 06-12-2006, 02:14 PM   #2 (permalink)
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Interesting. Mine is working wonderfully both as a BB and a 3G modem.
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Old 06-12-2006, 02:17 PM   #3 (permalink)
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Both of my 'tester' devices have been farmed out and I haven't seen them in a few days. No complaints, but we are using BES, not BIS.
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Old 06-12-2006, 03:27 PM   #4 (permalink)
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I also had an issue when I moved over from the 7250. My BIS account was somehow deleted. The first time I called I was told I had to wait up to 4 hours for it to be up and running. The next day (almost 16 hours later) I called and talked to tech support and was told that no such account existed ("they must've deleted the account altogether"). So, I had to set up a new account (with a new user name) and set up all my accounts, signatures, etc. I would definitely look at that - the error message online was that my account was suspended.

Since then, however, I have really been happy with the phone. I do admit that direct sunlight is somewhat of an issue, but I am rarely outdoors when using it. I got my Seidio clip holster and Invisible Shield today so I am going strong. Sorry to hear you are having some many issues, perhaps the porting is the main cause.
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Old 06-12-2006, 03:36 PM   #5 (permalink)
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**Thread title renamed**

But in all honesty..I agree with the original title. (Maybe because I work for Cingular)
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Old 06-12-2006, 04:25 PM   #6 (permalink)
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Sorry corey if I offended anyone by the title. Just a little upset/angry at the time
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Old 06-12-2006, 04:46 PM   #7 (permalink)
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No prob, I feel your pain
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Old 06-12-2006, 04:59 PM   #8 (permalink)
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I'm on the phone with support right now with Sprint. turns out they "removed my data services" for some apparant reason, all my BB says is "Data Connection Refused". NOW, they have to call me back to get it up and running, said that it's an easy fix but worse case scenario it will be back up by tomorrow morning. keep you posted i will.
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Old 06-12-2006, 05:06 PM   #9 (permalink)
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that sounds familiar - be sure to watch out whether or not you can keep your old user name or not. It wasn't a huge deal for me, except having to set up all the accounts and sigs again. I'm wondering if this is on the set-up side (the less technical CSR people) or something more technical/deeper than that.
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Old 06-13-2006, 09:30 AM   #10 (permalink)
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turns out it was a billing/plan issue, they disconnected my data plan for some strange reason when I was swapping numbers and adding my number to the new BB. after almost 24 hours w/o data services, I resent the service books this morning and email started coming in, same username (same PIN, same device so my assumption was that everything would remain the same...thank goodness).
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Old 06-13-2006, 09:56 AM   #11 (permalink)
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Well, I still have no email service. Going into day 2. Called this morning to get an update and the Rep transfers me to the tech support. I got a message saying that they were closed. I called back again, this Rep call the number and came back to me and said that the Tech support group was closed and to call back in 3 hours.

THe kicker is, everytime they switch me to another person, they ask if they could do anything else for me. I sit back an wonder, i am getting no emails for the second straight day, do they really thing I am caring out anything else. Am i suppose to say "Can you tell me how many minutes I used".

I also get a dead response when i say to them 'No nothing but having a useless phone for two days"
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Old 06-13-2006, 11:24 AM   #12 (permalink)
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Quote:
Originally Posted by koleary19067
Well, I still have no email service. Going into day 2. Called this morning to get an update and the Rep transfers me to the tech support. I got a message saying that they were closed. I called back again, this Rep call the number and came back to me and said that the Tech support group was closed and to call back in 3 hours.

THe kicker is, everytime they switch me to another person, they ask if they could do anything else for me. I sit back an wonder, i am getting no emails for the second straight day, do they really thing I am caring out anything else. Am i suppose to say "Can you tell me how many minutes I used".

I also get a dead response when i say to them 'No nothing but having a useless phone for two days"
I feel your pain. Sprint/Nextel was charging me $80 for data services that I already pay for and I was like, "What"? I called and the first guy I talked to didnt know a thing about BB's, he tried to connect me to BB Tech support, which I didnt need, got disconnected in the transfer, then finally got someone that was able to help. Then yesterday I get a call from them offering me a free cell phone. I said, "I already have one with you guys" and then he tries to offer me a new plan because I am "Paying too much". I told him I pay $30 for the phone plan, and the other amount is for the data plan for my BB. He could not grasp the fact of why I was paying so much for a phone plan.
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Old 06-13-2006, 11:54 AM   #13 (permalink)
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Wirelessly posted (7130e: BlackBerry7130e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

I just found out that this a problem with half of their customers. I think if this was true more peolpe on this board would be complaining
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Old 06-13-2006, 03:47 PM   #14 (permalink)
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Quote:
Originally Posted by koleary19067
Wirelessly posted (7130e: BlackBerry7130e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

I just found out that this a problem with half of their customers. I think if this was true more peolpe on this board would be complaining
Either that or no one wants to be heard.
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