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Old 06-12-2006, 08:12 PM   #1 (permalink)
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Default Problems with 8707v - expert advice sought

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This is clearly the place to ask.

I have a new Vodafone 8707v prosumer with 2 problems

The phone is supposed to support MMS, but - unlike my 8700v - is missing the WAP MMS Transport service book and none of the MMS messaging options are available

I cannot use Verichat or BBToday, because there is no TCP option in the Settings/Advanced menu to set the necessary access point

When I try to use either of these applications, they report a problem with access point "null"

Having researched this, it occurs to me that there may be some sort of policy restriction set on the device - I have no idea how that could be but it seems to fit

I know that it is possible to set a policy to disable MMS but I don't know if this makes the relevant service book "not appear"

I also know it is possible to set a policy to define the TCP access point (possibly to the default of null) but I don't know if that would also make the TCP option vanish from the settings menu - presumably it would.

This device has never been connected to an enterprise server to have a policy file loaded, so if there is one, it was either there in the box, or was loaded when I first registered the device with the Blackberry Internet Service

The latest info I have, from an email I have received from Vodafone Tech this evening, is:-

"RIM have replicated the problems you are experiencing with the Blackberry 8707 and are now investigating to find out exactly what has caused the problem"

Anyone care to express an opinion on the likely cause

Anyone with an 8707v who does NOT have these problems?

Is there any easy way to tell if there is an active policy restriction file on the device?
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Old 06-13-2006, 06:11 AM   #2 (permalink)
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Default From the BlackBerry knowledge base...

Support - Protocol not found: null error
Last Updated: 31 May 2006
Article Number: DB-00523

Summary

This article applies to the BlackBerry 8707 Wireless Handheld™.

Problem

The BlackBerry 8707™ does not currently support direct HTTP or TCP/IP connections to the Internet using a carrier's gateway. If an application is attempting a direct HTTP or TCP/IP connection, the following error appears:

Protocol not found: null

Note: The above error indicates that the protocol is not supported.

Resolution

Complete either one of the following steps:

1. For the HTTP connection to the Internet, the application needs to be leveraged to use BlackBerry Enterprise Server™/BlackBerry Mobile Data System™ (BlackBerry MDS™). For more information on how to leverage BlackBerry Enterprise Server connections, see the BlackBerry Application Developer Guide Volume 1 or the Javadoc™ for javax.microedition.io.Connector.

OR

2. If you do not have a BlackBerry Enterprise Server, the application needs to be modified to use the BlackBerry Internet Service™ gateway that is hosted by Research In Motion®. Currently, the BlackBerry Internet Service connection model is only available to registered BlackBerry® Alliance partners. For more info on joining the BlackBerry Alliance program, see the BlackBerry ISV Alliance Program web site.
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Old 06-13-2006, 06:32 AM   #3 (permalink)
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Jonathan
That is helpful - it explains the TCP mystery
Surprising as it is enabled on the 8700v
Can you throw any light on the missing MMS functionality?
That should surely be there - the manual tells you how to use it!
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Old 07-20-2006, 07:05 PM   #4 (permalink)
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Thanks Jonathan, I will returned to use my BB 7100v and I send back to Vodafone 8707v because without TCP I can't use all program IM+ Google trading on line and so on........

I hope that RIM make a new version with TPC
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