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Old 06-19-2006, 04:04 PM   #1 (permalink)
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Default BB Messenger Alerts not working...

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When i get messages on my BB messenger its not making any sound or vibrating...anybody had an issue with is? Or more importantly have a fix?

I have powercycled, tried changing the tone options, my other aerts are sounding fine and working...

I know i can prolly fix this by deleting/reinstalling BBM but thats a last resort...i dont want to have to re-add all those contacts...
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Old 06-19-2006, 05:03 PM   #2 (permalink)
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Lack of notification happens sometimes with Message Alert. Sometimes you think you just missed the alert, but in reality, the program isn't just working at the moment. In such cases, I usually just exit from Message Alert. You'll be prompted that you will no longer get notification (which is cool, since you're not getting them anyway) and just answer yes. Then start the program again. Message alert always runs in the background and sometimes just nods off.
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Old 06-19-2006, 05:13 PM   #3 (permalink)
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Quote:
Originally Posted by cfjacksn
Lack of notification happens sometimes with Message Alert. Sometimes you think you just missed the alert, but in reality, the program isn't just working at the moment. In such cases, I usually just exit from Message Alert. You'll be prompted that you will no longer get notification (which is cool, since you're not getting them anyway) and just answer yes. Then start the program again. Message alert always runs in the background and sometimes just nods off.

I definitely appreciate the help, brother! But I am not sure we are talking about entirely the same thing?

I am talking about problems with my BlackBerry Messenger. The IM messenger.

It seems to me your talking about a program called Message Alert?

If we are actually on the same page here and im just ignorant of what your talking about, could you help me out and run through the detailed steps of where to find Message Alert please?

Thanks!
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Old 06-19-2006, 05:13 PM   #4 (permalink)
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What are we talking about here - email profiles, BB Messenger (RIM's program) or Webmessenger's Message Alert for BB?

I am confused.
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Old 06-19-2006, 05:28 PM   #5 (permalink)
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Quote:
Originally Posted by Stinsonddog
What are we talking about here
Quote:
Originally Posted by Stinsonddog
BB Messenger (RIM's program)


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Old 06-19-2006, 05:29 PM   #6 (permalink)
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Yessir, BlackBerry Messenger RIM program =)
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Old 06-19-2006, 05:36 PM   #7 (permalink)
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Under Edit Profiles>Messenger Alert and Messenger New Message... Make sure Out of Holster and In Holster are the exact same. It should work now. I ran into the same problem, and this fixed it for me.. and because I never use a holster, it's not a problem for me.
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Old 06-19-2006, 05:49 PM   #8 (permalink)
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hmmm...worked before when i had different options set! Tried setting them to identical settings and still no luck! Thanks for the advice though.

Im prolly gonna have to delete/reinstall.....=(
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Old 06-19-2006, 07:57 PM   #9 (permalink)
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Quote:
Originally Posted by jdjleo
Yessir, BlackBerry Messenger RIM program =)
In the words of the beloved Rosanne Rosannadanna..."Never miinnndd!"

I thought you were talking about the application Message Alerts.

As to BB Messenger, I have different notifications for in & out of holster and they seem to work just fine.

Sorry <sheepish grin>
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Old 06-19-2006, 11:09 PM   #10 (permalink)
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ok really need help now!

Deleted/reinstalled BlackBerry Messenger...same crap is happening?!?!

I noticed it kept my contatcs and stuff when i reloaded the program. is there a more permanent way to wipe this out??? Like maybe whatever is messed up with it is still saved somehow along with my contacts????
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Old 01-23-2007, 11:07 AM   #11 (permalink)
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i have the exact same problem, any one find a fix yet. I uninstalled and re added, check message alert settings 10 times, still nothing...
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Old 01-23-2007, 01:30 PM   #12 (permalink)
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Quote:
Originally Posted by junior1790
i have the exact same problem, any one find a fix yet. I uninstalled and re added, check message alert settings 10 times, still nothing...
Before you go the drastic route...check for one little gotcha in the profiles. For each of in-holster and out-of-holster, make sure that you have two things set:

1. Ring or Ring+Vibrate
2. Volume is set to something other than 'Mute'

I suspect that since it sounds like it has worked before for you, then it must have been properly set, but just thought I'd point that out.

Also, have you tried the double-reset? Alt-Sym-Del, and then do that a second time as soon as the first one reboots? Maybe that will wake it up...
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Old 01-23-2007, 01:52 PM   #13 (permalink)
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Quote:
Originally Posted by kjaslow
Before you go the drastic route...check for one little gotcha in the profiles. For each of in-holster and out-of-holster, make sure that you have two things set:

1. Ring or Ring+Vibrate
2. Volume is set to something other than 'Mute'

I suspect that since it sounds like it has worked before for you, then it must have been properly set, but just thought I'd point that out.

Also, have you tried the double-reset? Alt-Sym-Del, and then do that a second time as soon as the first one reboots? Maybe that will wake it up...
i'll give that a shot, thanks for the help...
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Old 01-23-2007, 03:03 PM   #14 (permalink)
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still a big zero???? im bent...
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Old 01-25-2007, 09:45 AM   #15 (permalink)
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bump
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Old 01-27-2007, 12:55 AM   #16 (permalink)
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Default Resolution to the problem

I had the very same problem and did the re-install and everything. Here is the solution:

Somehow you have set yourself as "Unavailable" --- you need to go into the options section and change the setting from Unavailable to Available then you will start getting the alerts. It drove me crazy too. I assume you were getting the messages but not any type of alert.

Just make sure you set yourself as Available and you should be set to go.
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Old 01-27-2007, 07:30 AM   #17 (permalink)
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I would also try using one of the other themes on your BB and test it that way. Then see if the icon comes up. Reason I mention this is that on the new TM 8700 software I have, the Zen theme is included but no notifications work for that theme. Yet on the other themes, the notifications work fine.

If it works fine with another theme, then you know it's a problem with the theme you were using. If it doesn't work on any theme, it's the BB messenger (or something in your alerts set incorrectly).

Just a thought...

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Old 02-04-2007, 06:45 PM   #18 (permalink)
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is it possible that BBMessenger sometimes just doesn't work? I've been using it for a while, then today it isn't working. Both my favourite contact and I see each other as unavailable, even though on our own BB's, it shows as available.

Thanks
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Old 02-05-2007, 09:01 AM   #19 (permalink)
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Yes, it's possible. I've been in the same room and mine shows two of us as unavailable even when we are. Turning the wireless off then on again makes it available again. There's definitely some bugs in BB Messenger.

As for alerts, they work for me, except that sometimes during a conversation they won't.
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Old 02-06-2007, 08:44 AM   #20 (permalink)
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Quote:
Originally Posted by mikeasavage
I had the very same problem and did the re-install and everything. Here is the solution:

Somehow you have set yourself as "Unavailable" --- you need to go into the options section and change the setting from Unavailable to Available then you will start getting the alerts. It drove me crazy too. I assume you were getting the messages but not any type of alert.

Just make sure you set yourself as Available and you should be set to go.
Thats the fix, great find, this has been driving me crazy for weeks....
welcome to the forums...
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