No idea where to post this so, I'll put it here.
On Friday afternoon, I discovered that my 8700r (less than 6 months old) was having some serious problems with the 'h' key. I would have to press it 4-5 times before an 'h' would show up or really push down hard. (No, I didn't drop the unit or anything like that).
Pulling out my receipt, I was prepared to head to the Rogers Wireless store to see what kind of hell they would be putting me through to get it fixed. Just on a whim, I called *611, navigated through voice prompt hell, and got to an agent that let me explain things quickly. He immediately gave me a case number and stated that my unit would be replaced. A replacement 8700r would be sent via UPS courier (3 business days) to either my home or office. Early this morning, I got a package from UPS at the office with the new Blackberry in it. It was very well packed up, new unit (absolutely mint with the plastic cover and the usual smell of new electronics, battery, and a few sheets of paper with directions.) I did my backup and restore, popped the old unit back into the box, slapped the prepaid UPS label on it, dropped it off at lunch and I'm done! No charges whatsoever.
I have to say that I didn't expect a replacement (certainly not that fast anyhow), but rather the usual gruel about taking it in and wait wait wait.
Kudos to Rogers Wireless for recognizing that business/corporate users cannot have *any* downtime.
Now... if they could only offer true unlimited... I don't pay for my bill but still...