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Old 06-28-2006, 02:57 PM   #1 (permalink)
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Question I have my main coporate account, and I have a Helpdesk one that I support. Presently,

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I have my main coporate account, and I have a Helpdesk one that I support. Presently, on my 7100t (T-Mobile) device, I get my corporate emails, along with OTHER internet email accounts...

Our Exchange server is NOT setup for pop3, and the admins will not change it, security issues. Nonetheless, I want to get my helpdesk corporate emails on my device too. Any ideas how?

I've thought about creating a T-Mobile email account, and then forward the emails there, then collecting those emails on my device as an "Internet email account". But, that means two things:
1. I can't reply with my coporate helpdesk email address...
2. I'll be reading emails on my Outlook 2003 Helpdesk email account, and it would be on my device...

Ideally, I'd like to have email for the Helpdesk account ONLY forward to my device if it's not connected to it's USB cable. But, that can't work if using the 'Internet email" setup...

So...
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Old 06-28-2006, 03:17 PM   #2 (permalink)
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You can use the Desktop Redirector program to push your corporate (Exchange) e-mail to your PC. The downside is that your have to leave a PC turned on and connected to your network, logged in with the Redirector running, 24 hours a day. If the PC shuts down, you lose e-mail.

The Sticky Thread FAQs at the top of the General BB Discussion forum have information on the Desktop Redirector.
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Old 06-28-2006, 09:06 PM   #3 (permalink)
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Thanks, I'll look into that...
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Old 06-28-2006, 09:13 PM   #4 (permalink)
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One more thing (that I forgot) - you need a full BlackBerry Data Plan (not BIS only) to use the Redirector. The carriers consider it like BES, so if your carrier offers BIS or BIS and BES, you need the more expensive.
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Old 06-28-2006, 09:22 PM   #5 (permalink)
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Hmm, at this rate, am going to leave well alone, and the helpdesk emails just have to wait! I might try the forward email rule thing, and see if it annoys me or not...

Again, thanks for the information. Such a difference from using a Nokia 6682 (or any Nokia) to a Blackberry device. Almost like the differences between PC's & MAC's...
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Old 06-29-2006, 01:43 PM   #6 (permalink)
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There is also the new Mail Connector software. Same as redirector, but has attachement capabilities and can be shared (1 mail connector instal, multiple users connecting to it).

But your carrier has to have BIS 2.0 for that

note: like redirector, the PC with mail connector has to be running for email reconciliation
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