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Old 07-04-2006, 03:05 AM   #1 (permalink)
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Greetings all, I just received my first Sprint BB 7130e yesterday. I'm having huge problems...now I have read the faqs and have spent about 3 hours today doing research...there are no browser icons on my device, and when I go to send the service book from the Sprint website, it never makes it to my device. Also, any messages sent to my main e-mail address hit my phone and appear with a voicemail tag?!? Can someone please assist a slightly frustrated soul?

Thanks in advance.
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Old 07-04-2006, 06:26 AM   #2 (permalink)
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First question...

Do you have a Blackberry plan set up and enabled on your account?
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Old 07-04-2006, 10:47 AM   #3 (permalink)
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Quote:
Originally Posted by deepsamurai
Greetings all, I just received my first Sprint BB 7130e yesterday. I'm having huge problems...now I have read the faqs and have spent about 3 hours today doing research...there are no browser icons on my device, and when I go to send the service book from the Sprint website, it never makes it to my device. Also, any messages sent to my main e-mail address hit my phone and appear with a voicemail tag?!? Can someone please assist a slightly frustrated soul?

Thanks in advance.
it's perfectly normal, i had the same "problem" also but the reason for that is because you did not activate your blackberry plan yet or the store that you purchased it from did not program properly. Just call Sprint to tell them what the problem is and they'll take care of it, might just need to update/upgrade your plan. the previous thread asked the right question.
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Old 07-04-2006, 11:21 AM   #4 (permalink)
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Wirelessly posted (7130e: BlackBerry7130e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

Until you have a blackberry plan you will not receive any service books.
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Old 07-04-2006, 02:56 PM   #5 (permalink)
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Thanks, I appreciate it, so now I have the internet service and have sent the service book, but it still hasn't appeared on my device. I'll wait a few hours and see what happens.
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Old 07-05-2006, 07:49 PM   #6 (permalink)
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Come to find out Sprint Customer Care had provisioned everything wrong on my acct. I finally got it all worked out about 11.30 last night, and all is right with the world!

Thanks for the tips!
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Old 07-05-2006, 08:02 PM   #7 (permalink)
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Wirelessly posted (7130e: BlackBerry7130e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

Quote:
Originally Posted by deepsamurai
Come to find out Sprint Customer Care had provisioned everything wrong on my acct. I finally got it all worked out about 11.30 last night, and all is right with the world!

Thanks for the tips!
The same thing happened to me. Sprint seems to have some trouble getting things right the first time!
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