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Dispatcher35 07-06-2006 06:25 AM

E-mail attachment problem
Ixxx8217;ve noticed in the last couple of weeks I canxxx8217;t open attachments (pictures) on my 7100i that are sent to my BIS account. I used to be able to highlight the file name, click the track wheel and select open attachment. No I canxxx8217;t highlight the word Attachment and there are no options on my track wheel menu.

I did notice that at the bottom of the mail it now says winmail.dat . Yesterday Nexthell had me remove all the e-mail addresses from my service books and they resent all my accounts to me. When that did nothing they told me it was due to a large system outage. They say the next step is to delete my BIS account and start from scratch with a new user name.


naviwilliams 07-06-2006 06:32 AM

Very weird! When a file has a name of winmail.dat, it normally means the system does not know the 'real' extension of the file. Is this a test document you sent to yourself? If not, try sending a Word document or something...

Dispatcher35 07-06-2006 06:48 AM

Yes, this was a test, just a small JPG file I sent to my BB which I have always been able to open. I just tried it agian and this is what I got:

Blue line under the address fields, on the next line is says [1 Attachment] and at the very bottom of the e-mail there is a blue line and below that it says application: winmail.dat (33K)

Update - It has to be something in my mail program (Outlook) because I did the same test using my g-mail account from the web and was able to open the attachments with no problem.

naviwilliams 07-06-2006 06:55 AM

Try the application loader, and make sure the option for 'attachment' is installed...

Dispatcher35 07-06-2006 07:13 AM

Upadte #2 - It has to be in my e-mail client. Like I said before I tried the same test from my g-mail account using their web site and got the attachment. I tried the test again using my ISP's web page to send the e-mail with the attachment and was able to open it. So it has to be something in Outlook.

OK, so who is the MS Outlook geek here?


naviwilliams 07-06-2006 07:17 AM

Is it Outlook 2003? If yes, check the settings in SECURITY (Tools / Options / Security), in particular the download section...

Dispatcher35 07-06-2006 07:29 AM

It is Outlook 2003 and I ddin't see anything in the serurity tab effecting sending attachments

naviwilliams 07-06-2006 07:37 AM

When using your G-Mail and your ISP's account, are you doing this through Outlook? If yes, and since we know it works, then that would say the issue is with your account/service with Nextel, no? Almost like a sort of process of elimination...

Dispatcher35 07-06-2006 07:46 AM

I used g-mail using their website to send the message and it worked. I used my ISP first using Outlook 2003 and it didn't work, then I tried it using my ISP's web based e-mail (their website) and it worked so I would have to say it is someplace in the Outlook settings.

naviwilliams 07-06-2006 07:54 AM

Ok, so, back to my original thing, did you turn off EVERYTHING in the security part of the Outlook options? Just as a test...

...alternatively, if you're at work, it could be a setting on the server side causing this...

Wait, hold the phone! You're not using Zone Alarm or something like that are you? That has certain blocks for Outlook/Attachments...

Dispatcher35 07-06-2006 08:01 AM

  1. Nothing is checked on Security tab
  2. I am not on a server. I am working on my home machine
  3. I have only Norton running for security

naviwilliams 07-06-2006 08:04 AM

Hmm, ok, sorry for all the questions, it's just the technical support side coming out...

Dispatcher35 07-06-2006 10:45 AM

After spending the morning doing some test I have concluded that it has to be the way Outlook is sending attachments to Nextel. I sent an e-mail with a picture attached from Outlook to my g-mail account and opened it using the g-mail website and saw the attachment no problem

BERDucky 07-06-2006 11:09 AM

i found this on the BlackBerry Knowledge Center:

basically your Outlook's sending email in rich text - not plain

Dispatcher35 07-06-2006 11:25 AM

BERDucky - That did it!


BERDucky 07-06-2006 11:26 AM

no problem :) glad to help

Jembo27 08-03-2006 03:56 AM

Can't Open Attachments

Originally Posted by navilyn
Try the application loader, and make sure the option for 'attachment' is installed...

I'm miles behind here, but I have the same problem.
I have the additional problem that I have no idea what the "Application loader" is or where to find it - HELP!!!


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