Originally Posted by Keyscan
Are you selecting "Full Image" after opening the attachment? Also, which version of the handheld code are you running?
Yes, I do select "Full Image" and also "Download More". And I am normally in very good signal strength range, so it isn't a matter of the download timing out.
I am running the most current ATT version code:
The .jpg's aren't the only attachments which have proved useless. .pdf's also arrive in such low resolutions as to be useless, even when zoomed.
When we took all this up with Cingular/ATT, later, they said that they only guaranteed that these attachments would "open", and not that they would actually be useful, once "opened". So, we learned a lesson that the pre-purchase sales are rather like listening to politicians and used car salesmen: it's what they don't tell you that matters more than what they do tell you!
We could have certainly returned the BB and cancelled the service, during the 30 day buyer's remorse period. But we still feel like the text email service is the best available at the present time, so we have kept on, with no regrets. We're a very small business, and the BB(and this forum) has been a great help to us. Even without the attachment functionality, we are ahead of the game.