Originally Posted by sublevel
I am in the same boat as you are... anyone have suggestions??
If you've wiped your device and were using anything other than the tones that came with the device, the custom sounds (as well as the settings using them?) are completely lost. You'll have to download the sounds and possibly have to reset the alerts.
If you haven't wiped the device, make sure you're using the profile you set them to, and that the profile in use has the correct settings. Be sure to make sure that the Volume setting isn't MUTE!