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Old 07-21-2006, 05:24 PM   #1 (permalink)
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I have an 8700c with BIS 2.0, and 3 accounts configured. When I check the options from within any of them, the reconciliation message service is the same for all. If I change it within any account box, it changes for all. I don't understand how that can make sense. I am offered the choice of all of the accounts and "web client". Shouldn't the reconciliation be unique for each account? And, am I correct in assuming that "web client" is a "left over" from BIS 1.8, and no longer functional? Thanks!
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Old 07-21-2006, 05:31 PM   #2 (permalink)
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If you go to Messages, Options, Email reconciliation, you can change the option for each account individually. However you should click to save after each change. So to change three accounts, go in three times and change one account at a time. Not very user-friendly I admit but it works.
To get rid of the Web Client option (which is indeed useless on BIS 2.0) go to Options, Advanced Options, Service Book and delete the Web Client service book. That will fix the problem.
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Old 07-21-2006, 05:47 PM   #3 (permalink)
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Thanks, but no change. It still behaves the same way. With "Messages" (now since BIS 2.0) being the "common" mailbox, I can see where changing it there could affect all of the accounts, but: Even if I drill into each account icon, make the change, save it, and exit, it is changed on all accounts (including the common "mailbox").
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Old 07-22-2006, 11:31 AM   #4 (permalink)
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I'm not sure that we are talking about the same thing. I am talking about the option by which you can choose each time you delete an email to automatically "Delete on Handheld" or "Delete on Mailbox and Handheld", or have it "Prompt" you to make the decision each time. This can be different for each account on BIS 2.0. To set your preferences, go into the main Messages application then Options, Email reconciliation. Make a selection for one account only. Click to save. Go in again, scroll to the next account, make your selection and click to save. And so on. It does work.
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Old 07-22-2006, 12:18 PM   #5 (permalink)
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Quote:
Originally Posted by cooperpwc
I'm not sure that we are talking about the same thing. I am talking about the option by which you can choose each time you delete an email to automatically "Delete on Handheld" or "Delete on Mailbox and Handheld", or have it "Prompt" you to make the decision each time.
That part I understand, but just as below for the "Message Services", any change I make to one, carries to every other account as well.

Quote:
Originally Posted by cooperpwc
This can be different for each account on BIS 2.0. To set your preferences, go into the main Messages application then Options, Email reconciliation. Make a selection for one account only. Click to save. Go in again, scroll to the next account, make your selection and click to save. And so on. It does work.
That's where I find that on my 8700c, it does *not* work. To re-cap, just to make sure I have muddied the waters to much:

1) I have my main "Messages" box and then 3 additional account "inbox" icons.
2) I scroll to the first of my account inboxes, and click to enter it. I am now viewing the account specific list of messages for that account.
3) I click the click-wheel and scroll down to "options".
4) I click into options, then scroll down to "Email Reconciliation".
5) I click into "Email Reconciliation".
6) "Message Services" is now highlighted.
7) I click into that option, and select "change option".
8) I am presented with a list of e-mail account addresses, each one corresponding to an account inbox that I have.
9) I choose the one that matches the account box that I am working in.
10) I click the click-wheel and choose "save".
11) I then back out to the main screen.

Now, I repeat steps 2 through 6 for one of the other account inboxes that I have as icons.
When I view the "Message Services" any/all of them are now showing what I just chose in the *other* account inbox.

So, this is either an odd bug with my handheld, or maybe a Cingular issue, but,
now, the interesting part. I spoke with a Cingular rep via live-chat, and he stated that those options are of no consequence at all now with BIS 2.0. Huh? Now I'm more confused than ever.

Mark

Last edited by geekboy2000 : 07-22-2006 at 12:24 PM.
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Old 07-22-2006, 01:02 PM   #6 (permalink)
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Oh, I see the problem. You are trying to accomplish something that is completely meaningless. And because the Blackberry OS is well designed, meaningless things often cannot be accomplished.

Ignore the fact you are entering Options, Email Reconciliation from an individual account icon. You can change any of the account settings from within any individual account icon because... you are in fact are entering the same unified Options, Email Reconciliation section of the main Messages application even though you have entered via an individual account icon.

The important point is: if it were different, you would not be better off. The system works.
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Old 07-22-2006, 01:03 PM   #7 (permalink)
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It's easy, first you have a fight with your significant other, then you reconcile. What's so hard about either of those things.
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Old 07-22-2006, 01:24 PM   #8 (permalink)
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Quote:
Originally Posted by Stinsonddog
It's easy, first you have a fight with your significant other, then you reconcile. What's so hard about either of those things.
True, but unlike our significant others, at least we can turn our BB's off!
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Old 07-22-2006, 01:28 PM   #9 (permalink)
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I just got off the phone with a RIM rep (conference call initiated by Cingular), and it's now clear to me. For the benefit of others, here's what I misunderstood, and also down below, my suggestion on how they could make things just a bit clearer:

First, as the RIM rep explained, the individual account icons are best thought of as "filters", not really "accounts". A message sent from one of those "account icons" will be sent with the "From" account associated with it, but otherwise, it's not really anything more than just a filtered view of incoming mail.

Second, as you noted, because they aren't really "accounts", the e-mail reconciliation parameters aren't "associated" with them. It's a global "location" from which to set the parameters for each account.

So, from the main "messages" box, in E-Mail Reconciliation, "Message Services" isn't a choice you *apply* to an account, rather you are *selecting* the account at that point. Then, the parameters below, and chosen for the account you have selected. And, as you noted, they are then saved. Then, you select your next account, make the changes and save them. And yes, it certainly does work.

So my suggestion would be that they remove those menu options entirely from the individual "account" menu options, and either move them to preferences, or leave them only at the "messages" level. The text that says, "Message Services", could be changed to read "Choose Message Service".

In any case, *now* I understand. Thanks to all again!

Mark
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Old 07-22-2006, 01:35 PM   #10 (permalink)
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'quote: K-Mack: True, but unlike our significant others, at least we can turn our BB's off!


...here, here!
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